Healthcare IT Account Manager I - Remote

DAS Health; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic and rapidly growing company as a Healthcare IT Account Manager I. This remote position offers the chance to manage a diverse portfolio of healthcare clients, ensuring their satisfaction and driving revenue growth through innovative IT solutions. You'll be the primary point of contact, building strong relationships and aligning our services to enhance patient care and operational efficiency. With competitive pay, flexible time off, and a commitment to employee well-being, this is an exciting opportunity to make a significant impact in the healthcare IT landscape. If you're passionate about technology and client success, we encourage you to apply!

Benefits

Work from Home Allowance

Competitive Pay

Flexible Time Off

Continued Education Reimbursements

Company Paid Health Benefits

401k with Employer Match

Mental Health Services

Parental Leave

Qualifications

• 2+ years of account management experience, preferably in healthcare.
• Exceptional communication and analytical skills required.

Responsibilities

• Manage healthcare client accounts and ensure satisfaction.
• Identify growth opportunities and collaborate on solutions.
• Conduct account reviews and address client concerns promptly.

Skills

Account Management

Customer Service

Communication Skills

Problem Solving

Analytical Skills

Multi-tasking

Education

Bachelor's Degree in a Related Field

Job description

We are currently accepting applications for this evergreen role, as we continuously seek talented individuals to join our team. This position remains open as part of our ongoing growth and evolution, with applications reviewed on a rolling basis.
If you meet the qualifications and are interested, we encourage you to apply, even if the role is not immediately available.

Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking a full-time, remote Healthcare IT Account Manager I to join our team!

The Healthcare IT Account Manager I (FLSA exempt role) will be responsible for managing a portfolio of healthcare clients, ensuring their satisfaction, and driving revenue growth through innovative IT solutions. You will serve as the primary point of contact, fostering strong relationships with healthcare organizations, understanding their unique needs, and aligning our IT services and solutions to enhance patient care, compliance, and operational efficiency.

Responsibilities:

1. Serve as the primary point of contact to understand client needs, goals, and challenges.
2. Provide excellent customer service and ensure client satisfaction.
3. Build and maintain strong relationships with assigned client accounts.
4. Identify opportunities for account growth within existing client accounts.
5. Collaborate with subject matter experts to develop upselling and cross-selling strategies.
6. Work closely with clients to understand their evolving needs and proactively propose solutions to drive client retention and revenue growth.
7. Forecast and track key account metrics.
8. Conduct regular account reviews, assess performance metrics, and identify areas for improvement.
9. Address client concerns and issues in a timely and effective manner.
10. Collaborate with internal teams to resolve problems, exceed client expectations, and maintain high client satisfaction.
11. Other duties, as assigned.

Requirements:

1. A bachelor’s degree in a related field is required.
2. Minimum of 2 years of account management experience is required.
3. Healthcare experience is preferred.
4. Ability to travel overnight, up to (20%).
5. On-call availability for after-hours, as needed.
6. Ability to work overtime hours to meet project deadlines as required.
7. Exceptional written and oral communication skills.
8. Practical experience working with various levels of management.
9. Ability to analyze complex business and technology issues while understanding a prospective client’s solution requirements.
10. High energy with strong initiative, unquestionable reliability, and follow-through, self-directed and organized.
11. Ability to multi-task and excel in a fast-paced environment.
12. Flexible and adaptable with regard to learning and understanding new technologies, and teaching them to end users at all levels.
13. Detail oriented with a professional demeanor.
14. Ability to manage stressful situations.
15. Use, protect and disclose patients’ PHI and e-PHI only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

What We Offer:

• Work Remotely (unless otherwise specified) with Work from Home Allowance.
• Competitive pay with discretionary bonus opportunities.
• Flexible Time Off.
• Continued Education Reimbursements.
• Company Paid Health Benefits for employees and family.
• 401k with Employer Match.
• Mental Health Services.
• Parental Leave.

About DAS:

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals, and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals, and personal service, empowering our clients to deliver more patient-centric care, protect their earnings, and increase profitability.

As part of our commitment to the privacy of our job applicants, please review the DAS Health Privacy Notice and kindly acknowledge on your application that you have read and understand the policy. By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information.