Healthcare IT Account Manager I - Remote

Lensa; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

A leading firm in healthcare IT is seeking a Healthcare IT Account Manager I to manage healthcare client relationships and enhance satisfaction through tailored IT solutions. This remote role requires a Bachelor’s degree and at least three years of client success management experience, emphasizing strategic solution alignment and effective communication skills.

Benefits

Work from Home Allowance

Flexible Time Off

Company Paid Health Benefits for employees and family

401k with Employer Match

Mental Health Services

Parental Leave

Qualifications

• 3 years of experience in account or client success management, ideally in growth or retention roles.
• Healthcare experience preferred; strong consideration for managed IT, cybersecurity, or cloud hosting.
• Demonstrated ability in client retention, upselling, and cross-selling; excellent communication skills.

Responsibilities

• Act as the primary liaison for assigned healthcare clients, fostering strong partnerships.
• Ensure high levels of client satisfaction through proactive communication and service.
• Drive account growth by identifying upselling and cross-selling opportunities.

Skills

Client & Communication Skills

Analytical & Problem-Solving Abilities

Professionalism & Flexibility

Education

Bachelor’s degree

Tools

ConnectWise

Job description

Healthcare IT Account Manager I - Remote

Healthcare IT Account Manager I - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, DAS Health, is seeking professionals. Apply via Lensa today!

Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking an experienced Healthcare IT Account Manager to join our team!

Healthcare IT Account Manager I - Remote

The Account Manager I is responsible for managing a portfolio of healthcare clients, ensuring their satisfaction, and supporting revenue growth through innovative IT solutions. This role serves as the primary point of contact for clients, building strong relationships, understanding the unique needs of healthcare organizations, and aligning our services to enhance patient care, maintain compliance, and improve operational efficiency.

Please note: Candidates must be available to work Central or Eastern Time Zone business hours to align with our team’s operations.

Responsibilities

• Client Relationship Management : Act as the primary liaison for assigned healthcare clients, fostering strong, trust-based partnerships.
• Customer Success & Support : Ensure high levels of client satisfaction through proactive communication and responsive service.
• Strategic Solution Alignment : Assess client goals and challenges to deliver IT solutions that improve efficiency and outcomes.
• Account Development : Drive account growth by identifying upselling and cross-selling opportunities within existing relationships.
• Collaboration & Continuous Improvement : Work with internal teams to resolve issues, optimize service delivery, and enhance long-term client retention.
  
  

Requirements

• Education & Experience : Bachelor’s degree required with at least 3 years of experience in account or client success management, ideally in growth or retention roles.
• Industry & Technical Knowledge : Healthcare experience preferred; strong consideration for candidates with managed IT, cybersecurity, or cloud hosting backgrounds; familiarity with platforms like ConnectWise is a plus.
• Client & Communication Skills : Demonstrated ability in client retention, upselling, and cross-selling; excellent communication and interpersonal skills with high emotional intelligence.
• Analytical & Problem-Solving Abilities : Strong critical thinking skills with the capacity to assess complex business and technology challenges and deliver effective solutions.
• Professionalism & Flexibility : Highly organized and adaptable; able to manage pressure, travel up to 20%, work after hours if needed, and ensure compliance with HIPAA standards.
  
  

What We Offer

For full-time opportunities, we offer:

• Work Remotely (unless otherwise specified) with Work from Home Allowance
• Competitive pay with discretionary bonus opportunities
• Flexible Time Off
• Continued Education Reimbursements
• Company Paid Health Benefits for employees and family
• 401k with Employer Match
• Mental Health Services
• Parental Leave
  
  

About DAS

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

As part of our commitment to the privacy of our job applicants, please review theDAS Health Privacy Notice (https://dashealth.com/Employment-Privacy-Notice/)and kindly acknowledge on your application that you have read and understand the policy.By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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