Healthcare Interop Solutions Engineer

Centauri Health Solutions, Inc; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Tuition reimbursement

Paid time off

Training provided

Career development

Bonus program

Job summary

Centauri Health Solutions, Inc. is seeking a Client Support Engineer to diagnose and resolve complex interoperability issues across FHIR APIs, HL7 messaging, and related networks.

You will analyze logs, trace end-to-end data flows, and own root-cause conclusions while collaborating with Engineering and Product to drive resolutions. You will craft actionable Jira tickets, support customer escalations, and develop runbooks for repeatable issues, contributing to reliability and continuous

Qualifications

• Bachelor's degree in computer science, Information Systems, Engineering, or related field or 3+ equivalent experience.
• Experience troubleshooting interoperability solutions, including FHIR APIs and RESTful APIs using oAuth.
• Experience analyzing logs and diagnosing issues in distributed systems.
• Experience executing queries (e.g., SQL) and working with data to support troubleshooting.
• Familiarity with interoperability platforms and tools (e.g., interface engines such as InterSystems, monitoring tools such as Datadog).
• Strong analytical and problem-solving skills.
• HL7 messaging troubleshooting interoperability solutions.
• SOAP APIs troubleshooting interoperability solutions.
• GCP cloud experience.

Responsibilities

• Diagnose complex interoperability issues across FHIR APIs, HL7 messaging, IHE Profiles, RESTful APIs, SOAP APIs, and network integrations (e.g., ITI-41, ITI-43).
• Investigate issues such as API timeouts, latency, message delivery failures, and data inconsistencies.
• Trace issues end-to-end across systems, interface engines, and external partners.
• Own and defend root cause conclusions.
• Differentiate between software defects, configuration issues, network failures, and external dependencies.
• Escalate complex or disputed findings through defined channels.
• Partner with Engineering to validate and resolve issues.
• Create clear, actionable Jira tickets with supporting evidence (logs, queries, payloads, impact).
• QA product fixes to validate resolutions.
• Provide technical insight and support during issue resolution.
• Translate technical findings into clear communication when needed.
• Execute basic queries and leverage existing reports to support troubleshooting.
• Identify trends or recurring issues where possible.
• Develop runbooks, playbooks, and knowledge articles for repeatable issues.
• Enable support teams to resolve recurring problems independently.

Skills

Interoperability troubleshooting

FHIR APIs

HL7 messaging

RESTful APIs

SOAP APIs

SQL queries

GCP cloud

Log analysis

Network integrations

Education

Bachelor's degree in CS/IS/Engineering

3+ equivalent experience

Tools

InterSystems

Datadog

Job description

Centauri Health Solutions, Inc. is seeking a Client Support Engineer to diagnose and resolve complex interoperability issues across FHIR APIs, HL7 messaging, and related networks.

You will analyze logs, trace end-to-end data flows, and own root-cause conclusions while collaborating with Engineering and Product to drive resolutions. You will craft actionable Jira tickets, support customer escalations, and develop runbooks for repeatable issues, contributing to reliability and continuous