Bilingual Care Coordinator - SNP

SCAN Health Plan; Long Beach (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing the lives of older adults. As a Care Coordinator, you'll play a crucial role in assessing and addressing the holistic needs of members, ensuring they receive the best healthcare services. This position emphasizes care coordination, problem-solving, and collaboration with various stakeholders, all while maintaining a focus on quality and compliance. With a supportive work environment that values diversity and inclusion, you'll have opportunities for professional growth and development. If you're passionate about making a difference in healthcare, this is the perfect opportunity for you.

Benefits

Annual bonus

Wellness programs

Generous PTO

401(k) plan with employer contributions

Tuition reimbursement

Recognition programs

Qualifications

• 1+ year experience in healthcare or customer service.
• Understanding of CMS and DHCS regulations.

Responsibilities

• Perform assessments and screenings for member needs.
• Coordinate care and resolve access issues for members.

Skills

Bilingual (English and Spanish, Mandarin, Cantonese, Tagalog, Korean, or Vietnamese)

Problem-solving skills

Communication skills

Interpersonal skills

Organizational skills

Critical thinking skills

Education

High School Diploma

Some college preferred

Tools

Basic technical skills

Job description

SCAN Group is a not-for-profit organization dedicated to addressing the needs of older adults in the United States. It is the sole corporate member of SCAN Health Plan, a leading not-for-profit Medicare Advantage plan serving over 300,000 members across California, Arizona, Nevada, Texas, and New Mexico. With over 45 years of experience, SCAN is recognized nationally for its expertise in senior healthcare. The organization values its employees, providing comprehensive training, development opportunities, and recognition for their contributions. Interested candidates can learn more at www.thescangroup.org, www.scanhealthplan.com, or follow on LinkedIn, Facebook, and Twitter.

The Job

Contribute to the well-being of SCAN members by assessing, planning, coordinating, and monitoring their holistic needs to support aging in place. Focus on care coordination, processing referrals, and navigating healthcare services.

You Will

1. Perform assessments and screenings to determine appropriate interventions and referrals.
2. Serve as the initial contact point for members, providers, and medical groups for benefits administration and troubleshooting access issues.
3. Use motivational interviewing to understand and address member goals and concerns.
4. Coordinate care by utilizing member benefits and community resources, resolving access issues to improve health outcomes and member experience.
5. Ensure timely and accurate documentation in multiple systems, adhering to department procedures.
6. Apply critical thinking to resolve issues with members, providers, and vendors.
7. Collaborate with county offices and government agencies as needed.
8. Maintain professionalism and empathy in all interactions.
9. Follow department procedures, workflows, and training materials.
10. Comply with quality, regulatory, and compliance standards.
11. Support SCAN’s vision and goals, including a curiosity about AI's role in healthcare transformation.
12. Perform other duties as assigned.

Your Qualifications

• High School Diploma required; some college preferred.
• Bilingual in English and Spanish, Mandarin, Cantonese, Tagalog, Korean, or Vietnamese; skills assessed via test.
• At least 1 year experience in healthcare or customer service.
• Basic technical skills relevant to the role.
• Good problem-solving, communication, and interpersonal skills.
• Ability to work with continuous coaching and feedback.
• Strong organizational and critical thinking skills.
• Ability to collaborate within a multidisciplinary team.
• Maintain confidentiality appropriately.
• Understanding of CMS and DHCS regulations.
• Knowledge of medical terminology and local senior resources.

What’s in it for you?

• Base salary: $25 per hour
• Title: Care Coordinator
• Work Mode: Remote
• Annual bonus, wellness programs, generous PTO, holidays, 401(k) plan with employer contributions, recognition programs, tuition reimbursement, and more.

SCAN encourages talented individuals to apply and emphasizes its commitment to diversity, inclusion, and equal opportunity employment. A background check is required.