Healthcare Intake Specialist

Care New England; Warwick (RI); On-site; USD 42,000 - 54,000; Full time

Job summary

Care New England is seeking a dedicated Intake Customer Service professional to ensure intake information meets admission criteria and is processed accurately for the appropriate team, enabling timely patient service.

The role requires strong communication, experience in health care settings, and proficiency with office software to support efficient patient intake and record-keeping processes.

Qualifications

• Education: High School diploma required; associates degree or technical certification preferred.
• Experience: At least 3 years in health care; call center in health care preferred; managed care experience preferred; knowledge of medical terminology required.
• Sales and/or marketing experience required; strong customer relations and ability to work with a diverse clientele.

Responsibilities

• Responds to referrals and inquiries promptly and courteously.
• Verifies discharge and coordinating with departments for admissions.
• Gathers demographics, physician and emergency contact info, insurance parties, and service needs.
• Transcribes information into records and maintains discharge and referral data.
• Triages referrals by phone using scripts; schedules services and coordinates with RN/LPN or manager.
• Maintains admissions log and coordinates with community liaisons.

Skills

Customer service

Communication

Multitasking

Call center experience

Health care terminology

Education

High School diploma

Associates degree preferred

Tools

MS Office

Job description

Care New England is seeking a dedicated Intake Customer Service professional to ensure intake information meets admission criteria and is processed accurately for the appropriate team, enabling timely patient service.

The role requires strong communication, experience in health care settings, and proficiency with office software to support efficient patient intake and record-keeping processes.