Healthcare Intake & Resource Navigator

10 Nationwide Children's Hospital; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Nationwide Children's Hospital in the United States seeks a Resource Coordinator to assist families in obtaining health resources and services through screening and triage. You will answer questions, provide referrals, gather pre-admission information, and schedule appointments while collaborating with interdisciplinary teams and using EMR systems to balance demand and capacity.

A Bachelor's degree or equivalent experience is required, with strong customer service and computer skills essential

Qualifications

• Bachelor’s Degree in relevant field, or equivalent experience.
• Strong customer service and data entry skills.
• Proficiency with computer systems and scheduling software is required.

Responsibilities

• Assist families in identifying needed resources through screening and triage.
• Answer questions, provide referrals, and schedule services.
• Gather pre-admission information and complete data entry.
• Identify emergent cases and seek clinical review before referrals.
• Collaborate with interdisciplinary teams to coordinate resources and scheduling.
• Use EMR and scheduling software to assess service demand and capacity.

Skills

Customer service

Process improvement

Data entry

Advanced computer skills

Education

Bachelor’s Degree / Equivalent experience

Tools

EPIC

Job description

Nationwide Children's Hospital in the United States seeks a Resource Coordinator to assist families in obtaining health resources and services through screening and triage. You will answer questions, provide referrals, gather pre-admission information, and schedule appointments while collaborating with interdisciplinary teams and using EMR systems to balance demand and capacity.

A Bachelor's degree or equivalent experience is required, with strong customer service and computer skills essential