Healthcare Intake & Insurance Coordinator

biotabhealthcare; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

BioTAB Healthcare, LLC in Memphis, TN, is seeking a Patient Services Representative to process clinical paperwork, verify insurance, and secure approvals to move orders forward. You'll interface with patients, sales teams, clinicians, and internal support to ensure accurate documentation and timely case progression.

The role emphasizes attention to detail, patient-centered service, and adherence to HIPAA and regulatory requirements.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.
• Must be able to use Salesforce or Epic, fax, email, GSuite or Office, with clear grammar and punctuation.
• Strong communication skills, both written and verbal.
• Comfortable handling sensitive and confidential information (HIPAA).

Responsibilities

• Receive and process new patient referrals with required demographic, medical, and insurance information.
• Verify patient insurance coverage and benefits; obtain prior authorizations as needed.
• Coordinate with sales, patients, and healthcare professionals to ensure products are shipped and used properly.
• Answer incoming calls; document interactions and resolutions in CRM; escalate urgent requests.
• Maintain accurate and organized records of client interactions, service plans, and case management.
• Ensure compliance with Medicare regulations and internal policies; adhere to HIPAA and data management rules.

Skills

Communication skills

Customer service

HIPAA compliance

Education

High School diploma or equivalent

Associate/Bachelor degree preferred

Tools

Salesforce

Epic

G Suite / Office

Job description

BioTAB Healthcare, LLC in Memphis, TN, is seeking a Patient Services Representative to process clinical paperwork, verify insurance, and secure approvals to move orders forward. You'll interface with patients, sales teams, clinicians, and internal support to ensure accurate documentation and timely case progression.

The role emphasizes attention to detail, patient-centered service, and adherence to HIPAA and regulatory requirements.