Healthcare Instructional Designer

EXL; Oregon; Hybrid; USD 56,000 - 89,000; Full time

Benefits offered by this job

Mentoring program

Flexible remote work

Career growth opportunities

Travel up to 10%

Job summary

EXL Health seeks an experienced Instructional Designer to develop advanced educational content for clinical, coding, and audit teams across Payment Integrity programs, including DRG and clinical validation. You will lead blended live and e-learning initiatives with a remote team of trainers and SMEs.

You will translate complex healthcare concepts into engaging training, build assessments, and maintain a curriculum library, using Articulate Rise/Storyline and Camtasia.

Qualifications

• Strong background in designing healthcare training content.
• Able to translate clinical, coding, and audit concepts into learner-friendly content.
• Experience evaluating training effectiveness and learner outcomes.
• Portfolio demonstrating instructional design capability in healthcare content.

Responsibilities

• Design and develop instructional programs including curricula, guides, and e-learning modules.
• Collaborate with SMEs to reflect industry standards and audit methodologies.
• Translate complex healthcare concepts into clear training content.
• Develop evaluation loops and redesign content based on learner feedback.
• Maintain curriculum library, version control, and reusable assets.
• Apply adult learning theory and multimedia tools in all designs.
• Create tools for remote learning and blended delivery.
• Use best practices for engagement and knowledge transfer.

Skills

Instructional design

Adult learning theory

E-learning

Curriculum development

Course design

Assessments design

Multimedia tools

LMS

Microsoft Teams

Articulate Rise

Education

Bachelor's degree in Instructional Design, Education, Nursing, Health Information Management, Healthcare Administration, Organizational Development

Tools

Articulate Rise

Articulate Storyline

Camtasia

PowerPoint

Learning management systems

SharePoint

Job description

The ideal candidate will possess a strong background in nursing, clinical care, coding, clinical documentation, or healthcare audit education. This role will partner with a cross-cultural, fully remote team of Trainers and Subject Matter Experts to design advanced educational courses for clinical, coding, and audit teams across Payment Integrity programs, including DRG, clinical validation, outpatient, home health, etc. and related audit workflows. The Instructional Designer will create blended live and e-learning content using video, technical information, learner activities, case-based scenarios, knowledge and skills assessments, and other interactive tools. This role will support needs assessments, learning objective development, course design, curriculum updates, and training effectiveness evaluation. This is a remote office opportunity.

Salary & Location

• Salary Range: $56k - $89k (based on experience, skills, and qualifications)
• Location: 100% Remote (U.S.-based)
• Up to 10% annual travel (for team meetings and limited client onsite engagements.)

Responsibilities

Design and develop engaging instructional training programs, including curricula, facilitator guides, learner guides, on-the-job training tools, training manuals, job aids, assessments, and e-learning modules to support effective knowledge acquisition and application.

• Collaborate with clinical, coding, quality, trainers, operations, and Payment Integrity Subject Matter Experts to ensure materials reflect current industry standards, client requirements, audit methodology, and operational needs.
• Incorporate updates from industry organizations and authoritative sources, such as Coding Clinic, AHIMA, AHA, CMS, LCD/NCD guidance, payer policy updates, and applicable coding and clinical documentation standards.
• Translate complex clinical, coding, documentation, claims, and audit concepts into clear, accurate, learner-friendly training content for new hires and experienced team members.
• Develop evaluation and feedback loops and continuously redesign content to address learner needs, improve knowledge retention, and optimize training outcomes.
• Maintain an updated curriculum library, version control process, training records, and reusable learning assets.
• Employ adult learning theory principles, multimedia tools, and learner-centered strategies in all content designs.
• Create visual, audio, and interactive learning tools that support remote learning and blended delivery models.
• Apply proven e-learning best practices for learner engagement and knowledge transfer, including simulations, case-based practical exercises, scenario-based knowledge checks, and skills assessments, as applicable.
• Ensure the instructional integrity, clinical accuracy, coding accuracy, and educational effectiveness of all training materials produced.
• Stay current on instructional design trends, healthcare audit training methods, regulatory and coding updates, compliance expectations, and Payment Integrity best practices.

Qualifications

• 2-5 years of experience developing healthcare training content, preferably for clinical, coding, audit, clinical validation, claims, or Payment Integrity teams.
• Strong working knowledge of healthcare concepts such as medical record documentation, coding guidelines, claims review, audit workflows, payer policy, and clinical documentation requirements.
• Bachelor's degree in Instructional Design, Education, Nursing, Health Information Management, Healthcare Administration, Organizational Development, or a related discipline preferred.
• Clinical, coding, or health information credential preferred, such as RN, RHIA, RHIT, CCS, CPC, CIC, CCDS, or equivalent relevant healthcare credential(s).
• Professional portfolio or work sample should be submitted with the resume and should demonstrate instructional design capability, healthcare content development, learner engagement, and assessment design. Candidates selected for interview should also be prepared to deliver a brief presentation as part of the interview process.

Knowledge and Skills

• Excellent understanding of instructional design, adult learning theory, training evaluation, and learning measurement.
• Ability to simplify complex clinical, coding, audit, and operational concepts into clear, practical learning content.
• Strong interpersonal skills and excellent written and oral communication abilities in a cross-cultural, diverse environment.
• Ability to work in a dynamic and flexible environment where priorities, client needs, and deadlines may change.
• Strong attention to detail, analytical thinking, problem-solving skills, and commitment to accuracy in healthcare training content.
• Excellent planning and time management skills to ensure project deliverables are completed on schedule.
• Proficiency with technology-based collaboration and learning development tools, such as Microsoft Teams, SharePoint, PowerPoint, learning management systems, Articulate Rise, Articulate Storyline, Camtasia, or similar tools.
• Ability to build scenario-based learning, knowledge checks, practice cases, answer keys, facilitator resources, and measurable assessments aligned to operational performance expectations.

What we offer

• EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants.
• You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth.
• We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
• Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.

The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents.

For more information, visit EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers. EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients.

Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.