Senior SNF PDPM Trainer & Auditor Coach

ExlService Holdings, Inc.; United States, Northern America, Americas; Hybrid; USD 75,000 - 100,000; Full time

Job summary

EXL Health seeks a skilled trainer to deliver structured SNF/PDPM training for auditors, onboard new hires, and drive ongoing development. You will translate audit findings into targeted coaching, provide one-on-one and group sessions, and support learners in mastering MDS 3.0 rules and PDPM components.

Collaboration with Quality, Audit, and SMEs ensures accurate training and regulatory alignment. You will maintain training docs, develop case studies, and leverage LMS tools to track progress,

Qualifications

• RN required; Bachelor’s or Master’s degree preferred.
• Deep understanding of HIPPS billing codes, MDS 3.0 coding rules, and case management.
• Minimum 5 years of experience in a Skilled Nursing Facility and/or Long Term Care, auditing, or payment integrity.
• Strong experience with PDPM (Patient-Driven Payment Model).
• Experience with MDS assessments, SNF documentation, and reimbursement structures.
• Minimum 3 years of experience delivering training, facilitation, or coaching within a coding or audit environment.

Responsibilities

• Deliver structured training and facilitation for SNF/PDPM auditors, including new hire onboarding and ongoing development.
• Translate audit findings and error trends into targeted training, coaching, and reinforcement activities.
• Provide one-on-one and group coaching to address performance gaps and improve audit accuracy and consistency.
• Support trainees in developing strong clinical documentation interpretation and classification logic for SNF claims.
• Reinforce application of PDPM components, including MDS-driven reimbursement factors.
• Conduct observation sessions, case reviews, and teach-back activities to validate learner understanding and application.
• Utilize progress reports and performance data to identify trends, root causes, and opportunities for intervention.
• Support trainees in achieving performance expectations and progressing efficiently through training to independent production.
• Partner with Quality, Audit, and SMEs to ensure alignment on audit logic, regulatory guidance, and training priorities.
• Maintain accurate training documentation, including progress tracking, coaching notes, and performance updates.
• Own and contribute to the development and enhancement of training materials, case studies, and job aids.

Skills

MDS PDPM components

Training delivery

Adult learning

Excel

PowerPoint

Word

Outlook

Encoder tools

LMS

MS Teams

Education

RN

Bachelor’s or Master’s degree preferred

Tools

Encoder tools (Optum, TrueCode, 3M, Webstrat)

MS Teams

LMS

Job description

EXL Health seeks a skilled trainer to deliver structured SNF/PDPM training for auditors, onboard new hires, and drive ongoing development. You will translate audit findings into targeted coaching, provide one-on-one and group sessions, and support learners in mastering MDS 3.0 rules and PDPM components.

Collaboration with Quality, Audit, and SMEs ensures accurate training and regulatory alignment. You will maintain training docs, develop case studies, and leverage LMS tools to track progress,