Healthcare Insights Director

KLAS Research; Pleasant Grove (UT); Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Hybrid schedule

Professional development

Inclusive culture

Healthcare benefits

Job summary

KLAS Research seeks a Healthcare Insights Director to engage with provider, payer, and healthcare technology executives, developing deep market expertise and translating research into compelling insights that guide strategic decisions.

You'll build trusted relationships, present to C‑level audiences, and shape research content to answer critical market questions. A strong track record in healthcare strategy and executive communication is essential.

Qualifications

• Bachelor’s degree required in business, healthcare administration, public health, economics, communications, strategy, or related fields.
• Advanced degree such as MBA, MHA, or MPH is a plus.
• 3–6+ years of experience in consulting, research, healthcare strategy, market intelligence, or related roles.

Responsibilities

• Engage with healthcare executives to understand priorities, challenges, and opportunities.
• Develop deep market expertise and uncover meaningful patterns in research and activity.
• Create insights that influence strategic decisions across provider, payer, and vendor ecosystems.
• Lead and present findings to C‑level audiences with clear, actionable narratives.
• Translate research into stories and visual narratives for executive audiences.
• Build credibility as a trusted advisor and stakeholder convenor.
• Identify market signals, trends, and questions the market needs answered.
• Collaborate across teams to shape research content and deliverables.

Education

Bachelor's degree

MBA/MHA/MPH preferred

Job description

The healthcare industry is undergoing significant change. Provider organizations, payers, and healthcare technology vendors need more than data. They need someone who can make sense of what is happening, determine what matters, and help them decide what to do next.

As a Healthcare Insights Director, you will engage directly with provider, payer, and healthcare technology executives, develop deep expertise in a healthcare technology market, uncover meaningful patterns in research and market activity, and create insights that influence strategic decisions across the industry.

This is not a traditional reporting or analytics role. It is a role for someone who can connect information, identify what matters, develop a point of view, and communicate complex ideas in a way that drives action.

We hire across multiple levels based on experience, expertise, and demonstrated impact.

What You’ll Do

Build trusted relationships and understand the market

• Engage directly with healthcare executives and industry leaders to understand their priorities, challenges, experiences, and opportunities.
• Conduct interviews and research conversations with provider and payer leaders, asking thoughtful questions and probing beyond the initial answers to uncover meaningful insights.
• Build and maintain a network of healthcare executives and subject-matter experts.
• Identify signals and trends that indicate where the market is headed and what leaders need to know.
• Analyze qualitative and quantitative research to identify the themes, patterns, and implications that matter most.
• Look beyond what the data says to determine why it matters and what leaders should do about it.
• Develop compelling narratives, points of view, and recommendations from complex research.
• Engage directly with healthcare executives and other senior leaders to understand their priorities, challenges, and perspectives.
• Present findings and facilitate conversations with C-level audiences.
• Use evidence and expertise to challenge assumptions, shape thinking, and help leaders consider new approaches.
• Build credibility as a trusted advisor for the executives you work with.

Lead thinking in a healthcare market

• Develop deep expertise in an assigned healthcare market and become a recognized internal and external authority on what is happening and why.
• Track market trends, emerging technologies, vendor strategies, and changing customer needs.
• Identify important questions the market needs answered and help shape the research and content needed to answer them.
• Develop and evolve a clear point of view on where the market is headed and what it means for healthcare organizations and technology vendors.

Create content that drives action

• Develop reports, executive briefings, frameworks, and other deliverables that make complex topics easy to understand and compelling to act on.
• Translate research into stories and visual narratives that resonate with executive audiences.

What You Bring

• Strong strategic and analytical thinking
• Exceptional storytelling and communication
• Executive presence
• Influence and collaboration
• Curiosity and market awareness.
• Strong written and verbal communication
• Ownership and initiative
• Strong execution
• Collaborative leadership

Preferred Experience

• Typical candidates have 3–6+ years of experience in consulting, research, healthcare strategy, market/competitive intelligence, management consulting, industry analysis, corporate/business strategy, or direct healthcare provider or payer experience.
• Experience working with senior or executive stakeholders.
• Experience in healthcare, healthcare IT, payer strategy, or a related market preferred, but not required.

Education

• Bachelor’s degree required. Preferred fields include business, healthcare administration, public health, economics, communications, strategy, or related disciplines.
• Advanced degree such as an MBA, MHA, or MPH is a plus, but not required.

The salary range for this role starts at $90,000 per year. Final compensation will be determined according to the candidate’s relevant experience, skills, and qualifications. We offer exceptional benefits, including medical, dental, vision, life insurance, HSA with company match, 401K with company match, PTO, and more.

All employees undergo a comprehensive internal education program to gain knowledge of the healthcare information technology industry and KLAS' methodology. Learn more about us at www.klasresearch.com.

We encourage candidates to read this article before applying: https://klasresearch.com/article/hiring-character-first/903

Why Join KLAS Research?

At KLAS, we are committed to fostering a supportive and inclusive work environment where every team member can excel. Our culture emphasizes collaboration and continuous learning with a dedication to enhancing global healthcare. Here’s what you can expect:

• Welcoming and Supportive Team: From day one, you'll be valued and supported in your professional development.
• Investment in New Hires: We invest in our new hires through an internal education program designed to get you up to speed with KLAS and Health Information Technology (HIT).
• Career Development: Regular one-on-one meetings, quarterly conversations, and mentoring opportunities to support your growth.
• Hybrid Schedule: Our hybrid work policy allows team members to work both remotely and in the office. This flexible approach provides team members with a balance between in-person collaboration and remote work autonomy. Hybrid work is defined as three (3) full days expected in-office, Monday - Wednesday.
• Enjoyable Work Environment: We strive to make work enjoyable with quarterly team activities, monthly office events such as chili cook-offs and costume contests, catered lunch once a month, snack room, and more.
• Inclusive Culture: We are committed to creating an inclusive environment where everyone feels valued and respected. Our employee resource groups, sponsored by our executives, provide additional support and community for our team members.
• Core Values: Our core values of integrity, passion, accountability, trust, and humility guide everything we do. We believe in upholding these values to create a positive and productive workplace.

KLAS’ mission is to improve the world's healthcare by amplifying the voice of providers and payers. We can only fully live up to that mission when we prioritize inclusion, equity, and diversity. As a company and individuals, we commit to building an atmosphere where we can all thrive and belong—across race and ethnicity, gender identity and expression, sexuality, age, ability, religion, and experience.