Healthcare Information Technology Consultant

Pride Health; Boston (MA); On-site; USD 110,000 - 117,000; Full time

Job summary

Pride Health is hiring a Willow Ambulatory Analyst for a Massachusetts-based client facility. This 12-month contract role offers competitive pay and benefits, with a possibility of extension.

The position focuses on configuring and supporting Epic Willow Ambulatory workflows for retail and outpatient pharmacy operations, with a Monday–Friday schedule. The role requires an Associate's degree (Bachelor's preferred), 2+ years in business systems analysis or IT collaboration, and Epic Willow

Qualifications

• Associate's degree (or equivalent), Bachelor's degree preferred.
• At least 2+ years of experience in business systems analysis or IT collaboration with development/implementation.
• Epic Willow inpatient certification.

Responsibilities

• Design, configure, test, and support Epic Willow Ambulatory functionality for retail and outpatient pharmacy workflows.
• Analyze retail pharmacy workflows and translate operational needs into Epic configuration for efficiency, standardization, and scalability.
• Support the full retail medication lifecycle including prescription intake, dispensing, charging, and inventory visibility.
• Perform routine system maintenance, resolve incidents, and implement enhancements in a production retail pharmacy environment.
• Identify workflow inefficiencies and opportunities for improvement.
• Support new store openings, workflow changes, and operational initiatives.
• Ensure system configuration aligns with day-to-day pharmacy operations.
• Serve as a subject-matter resource for Willow with retail pharmacy stakeholders.
• Ambulatory capabilities and limitations. Testing, validation, and release support.
• Participate in integrated testing, retail workflow validation, and upgrade readiness activities.

Skills

Business systems analysis

Education

Associate's degree (or equivalent)

Bachelor's degree

Job description

Pride Health is hiring a Willow Ambulatory Analyst to support our client’s medical facility based in Massachusetts.

This is a 12-month contract with the possibility of an extension, competitive pay and benefits, and a great way to start working with a top-tier healthcare organization!

Job Title: Willow Ambulatory Analyst

Duration: 12 Month + Possible Extension

Pay Range: $80.00/hr. to $85.00/hr.

Shift: Monday – Friday 9 AM to 5 PM

Job Duties

• Retail Pharmacy Application Support: Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows.
• Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability.
• Support the full retail medication lifecycle, including prescription intake, dispensing, charging, inventory visibility, and downstream impacts.
• Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment.
• Identify workflow inefficiencies and opportunities for improvement.
• Support new store openings, workflow changes, and operational initiatives.
• Ensure system configuration aligns with day‑to‑day pharmacy operations.
• Serve as a subject‑matter resource for retail pharmacy stakeholders on Willow.
• Ambulatory capabilities and limitations.Testing, Validation, and Release Support.
• Participate in integrated testing, retail workflow validation, and upgrade readiness activities.

Required

• Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred.
• Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems.
• Epic Willow Inpatient certification

Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs.

Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Pride Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteranor military status, or any other characteristic protected by applicable federal, state, or local law.

Pride Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.