EHR Training & Healthcare Informatics Program Analyst

Trilogy Federal; USA; Remote; USD 99.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision plans

Optional FSA

Paid parental leave

Safe Harbor 401(k) with employer match

Paid time off and 11 paid holidays

No cost group term life/AD&D plan

Pet insurance

Monthly phone and internet stipend

Tuition and training reimbursement

Zusammenfassung

Trilogy Federal seeks an Informatics Program Analyst to support a federal healthcare customer as an embedded member of a Tier 1 SME team. The role applies program and operational analysis to VHA healthcare informatics and Oracle Health/Federal EHR workflows, tracking user-support trends, adoption challenges, and training needs.

The analyst coordinates site-specific support and refresher-training activities, advises on end-user resources, and uses qualitative and quantitative information to

Qualifikationen

• Bachelor’s degree in Health Informatics, Healthcare/Business Administration, Data Analytics, Information Systems, or related field.
• At least 5 years of relevant program, business, operations, or healthcare informatics analysis experience.
• Relevant clinical informatics experience in a Veterans Administration healthcare setting.
• Experience evaluating operations or programs using qualitative and quantitative methods, analyzing data, and developing metrics, reports, and decision-support materials.
• Strong analytical, problem-solving, communication, and stakeholder collaboration skills.
• Ability to meet Federal/VA security, privacy, and information-security requirements, obtain a Public Trust clearance, and travel as needed.

Aufgaben

• Analyze healthcare informatics operations, EHR workflows, user feedback, and recurring support or training gaps to identify improvements.
• Embed with Tier 1 SMEs and coordinate site-specific user-support and refresher-training requests with local contacts and training stakeholders.
• Collect, validate, and analyze qualitative and quantitative support, adoption, and program data; develop concise metrics, reports, and status updates.
• Identify recurring user issues and recommend appropriate training, coaching, job aids, communications, or workflow improvements.
• Advise SMEs and training owners on revisions to FAQs, job aids, training materials, and user guidance following system or policy changes.
• Support EHR Go-Live and Post Go-Live activities through issue tracking, program coordination, adoption monitoring, and process analysis.
• Track activities, milestones, risks, and outcomes; evaluate whether support interventions address gaps and communicate recommendations to stakeholders.

Kenntnisse

Analytical skills

Problem solving

Communication

Stakeholder collaboration

Ausbildung

Bachelor’s degree in Health Informatics/related field

Tools

Dashboards

Learning platforms

SAFe/Agile

Jobbeschreibung

Trilogy Federal seeks an Informatics Program Analyst to support a federal healthcare customer as an embedded member of a Tier 1 SME team. The role applies program and operational analysis to VHA healthcare informatics and Oracle Health/Federal EHR workflows, tracking user-support trends, adoption challenges, and training needs.

The analyst coordinates site-specific support and refresher-training activities, advises on end-user resources, and uses qualitative and quantitative information to