Healthcare Front Office & Scheduling Specialist

Carilion Clinic; Roanoke (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Pension plan

Paid time off

Onsite fitness facilities

Wellness app access

Discounts on health services

Job summary

Carilion Clinic in Roanoke, VA, is seeking a Healthcare Administrative Associate to support Gastroenterology front office operations, including registration, scheduling, and customer service. You will handle multi-line phones, maintain patient records, and assist with invoices and insurance authorizations.

This role requires a high school diploma or GED and strong communication skills. Knowledge of medical terminology and EMR systems is essential for success in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Knowledge of medical terminology and office procedures.

Responsibilities

• Front office functions: patient registration, scheduling, check-in, and check-out.
• Manage multi-line phone system; screen calls and route messages.
• Maintain accurate patient demographics, insurance and eligibility. Collect co-pays and balances daily.
• Coordinate referrals and obtain insurance authorizations as required.
• Maintain and organize medical records in compliance with regulatory standards.
• Performs charge entry, coding support, and resolves billing issues.
• Use EMR for scheduling, reporting and documentation.
• Provide directions and assistance to patients and visitors.
• Support data reports, databases, and basic data analysis.
• Assist with event coordination and departmental projects.

Skills

Customer service

Communication

Medical terminology

Office procedures

EMR

Data entry

Microsoft Office

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

EMR systems

Job description

Carilion Clinic in Roanoke, VA, is seeking a Healthcare Administrative Associate to support Gastroenterology front office operations, including registration, scheduling, and customer service. You will handle multi-line phones, maintain patient records, and assist with invoices and insurance authorizations.

This role requires a high school diploma or GED and strong communication skills. Knowledge of medical terminology and EMR systems is essential for success in a fast-paced healthcare setting.