Healthcare Front Desk & Visitor Experience Coordinator

Courtney Manor; Bad Axe (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

401K with matching funds

Life Insurance

Employee discounts

Tuition Reimbursement

Student Loan Reimbursement

Job summary

Courtney Manor, a Ciena Healthcare facility, is seeking a Receptionist to warmly greet visitors, answer phones, and route calls while providing clerical support to staff. Emphasis on confidentiality and professional conduct to maintain a welcoming front desk.

The role requires a high school diploma, typing 50–60 wpm, and basic computer skills. Candidates should be able to enter demographics into EMR and coordinate with the Administrator to ensure smooth daily operations.

Qualifications

• Minimum high school diploma or equivalent.
• Typing proficiency of 50-60 words per minute.
• Computer skills are required.
• Meets state and federal criminal background check requirements.

Responsibilities

• Answer incoming and direct incoming calls.
• Greet and direct visitors and family members.
• Maintain current patient listing to be able to direct visitors and phone calls.
• Directs walk-in applicants to electronic application process
• Organize work to be addressed by receptionist on other shifts.
• Ensures vendors and visitors sign in and out.
• Ensuring residents sign in and out of the facility as required per policy.
• Provide clerical support for the Administrator and other staff, as directed.
• Adhere to confidentiality requirements.
• Announce emergency codes and instructions over public address system as required.
• Enters demographic information into the Electronic Medical Record, as directed by the Administrator.
• Demonstrate knowledge of and respect for the rights, dignity and individuality of each resident in all interactions.
• Know of emergency and disaster procedures of the facility.
• Demonstrate respect for co-workers and respond to needs of residents by complying with facility policies.
• Demonstrate ability to prioritize tasks/responsibilities and complete duties within allotted time.
• Ability to carry out the essential functions of this job (with or without reasonable accommodation).
• Assure participation in relevant in-service training sessions.
• Attend and participate in facility meetings, as assigned.
• Access continuing education opportunities appropriate to responsibilities.
• Perform other duties as assigned.

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Courtney Manor, a Ciena Healthcare facility, is seeking a Receptionist to warmly greet visitors, answer phones, and route calls while providing clerical support to staff. Emphasis on confidentiality and professional conduct to maintain a welcoming front desk.

The role requires a high school diploma, typing 50–60 wpm, and basic computer skills. Candidates should be able to enter demographics into EMR and coordinate with the Administrator to ensure smooth daily operations.