Healthcare Front Desk & Patient Access Coordinator

Health Care Resource Centers; Peabody (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401K match

Medical, Dental, Vision Insurance

Voluntary Worksite Benefits

Short & Long Term Disability

Basic Life Insurance

Paid Time Off

Bereavement Leave

Flexible Sick Time

Employee Referral Program

BayMark Perks Program

Jury Duty & Witness Duty Leave

BayMark University Learning

Job summary

Health Care Resource Centers in Peabody, MA is seeking a Full Time Receptionist to manage a busy front desk and administrative workflow in a healthcare setting. The role requires multitasking, professional interaction with patients and clinic staff, and maintaining paper flow for clerical tasks.

The position emphasizes strong customer service, basic PC skills (Word/Excel), and the ability to follow oral and written directions. A drug screen and background check are required.

Qualifications

• High school diploma or equivalent with at least 1-year prior experience in an office setting.
• Excellent customer service skills and professional public presentation skills, including telephone etiquette.
• Proficient in basic PC skills. Microsoft Word and Excel preferred.
• Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors and peers.
• Ability to maintain routine records and communicate effectively, both orally and in writing.
• Self-directed with the ability to work with little supervision.
• Flexible and cooperative in fulfilling all obligations.
• Satisfactory drug screen and criminal background check.

Responsibilities

• Answer phones, forward calls, manage mail flow and data entry.
• Assist with patient intakes – scheduling, check-in, insurance verification, payments.
• Prepare and maintain patient histories and reports.
• Maintain office areas and clean labs, play area, and coffee/beverage area.
• Facilitate specimen collection from patients and deliver to lab.
• Fulfill other duties as assigned.

Skills

Customer service

Telephone etiquette

MS Word

MS Excel

Self-directed

Team player

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Health Care Resource Centers in Peabody, MA is seeking a Full Time Receptionist to manage a busy front desk and administrative workflow in a healthcare setting. The role requires multitasking, professional interaction with patients and clinic staff, and maintaining paper flow for clerical tasks.

The position emphasizes strong customer service, basic PC skills (Word/Excel), and the ability to follow oral and written directions. A drug screen and background check are required.