Healthcare Front Desk Manager — Growth & Benefits

Clarity Clinic, PLLC; Evanston (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Full-time salaried compensation

Health, dental, vision, EAP

Wellness stipend

401k with match

Career growth opportunities

PTO & sick/wellness days

Job summary

Clarity Clinic, PLLC in Evanston, IL, is seeking a Front Desk Manager to oversee daily operations of the front desk and patient access. The role requires coordinating staff schedules, handling billing matters, maintaining records, and ensuring regulatory compliance while delivering compassionate, patient-centered service.

The manager will optimize provider flow, supervise PCC staff, and manage call coverage and payment processes to support a seamless patient experience.

Qualifications

• Strong organizational skills.
• Excellent written and verbal communication skills.
• Compassionate, patient-centered approach.
• Above-average critical thinking and problem-solving skills.
• One year or more of experience in a healthcare environment.
• Proficiency with basic computer programs, including Microsoft Office.
• Customer service experience in a medical setting (preferred).
• Familiarity with outpatient therapy services (preferred).
• Demonstrated commitment to patient satisfaction.
• Flexibility to work at various office locations as needed.

Responsibilities

• Build, adjust, and maintain daily PCC schedules to ensure uninterrupted front desk and phone coverage
• Proactively manage coverage risks and elevate staffing gaps to the Clinic Operations Manager with clear mitigation options
• Reallocate PCC resources in real time based on patient volume, call queues, and operational demand
• Conduct daily clinic readiness walkthroughs prior to first patient arrival or after last patient departure, ensuring rooms, devices, supplies, and shared spaces meet operational and safety standards
• Enforce opening and closing procedures with an emphasis on accuracy and completeness
• Identify recurring environmental or readiness issues and drive corrective process improvements
• Review provider schedules daily to identify unfilled slots, double-booking risks, and workflow bottlenecks
• Monitor provider utilization performance and elevate sustained underperformance to the Clinic Operations Manager
• Actively manage phone coverage using RingCentral queue data to prevent call backlogs and patient dissatisfaction
• Ensure patient calls are answered, routed, and resolved in accordance with service standards
• Intervene directly in escalated or high-risk patient concerns to achieve same-day resolution when possible
• Oversee daily POS batch reconciliation and weekly deposit execution, ensuring 100% accuracy and documentation
• Monitor collection performance at the PCC and location level, driving accountability for missed opportunities
• Identify training or compliance gaps related to payment processing and implement corrective actions
• Audit PCC execution daily for check-in/check-out accuracy, insurance verification, portal management, and task routing
• Provide real-time coaching, retraining, and documentation for performance issues
• Lead weekly PCC huddles to reinforce priorities, performance expectations, and operational updates
• Onboard and train new PCCs, ensuring training completion and competency are documented
• Prepare structured, data-driven performance snapshots to support biweekly supervision with the Clinic Operations Manager
• Track and resolve timecard exceptions during payroll cycles to ensure accuracy and compliance
• Ensure all new front desk staff complete required safety tours and compliance activities

Tools

Microsoft Office

Job description

Clarity Clinic, PLLC in Evanston, IL, is seeking a Front Desk Manager to oversee daily operations of the front desk and patient access. The role requires coordinating staff schedules, handling billing matters, maintaining records, and ensuring regulatory compliance while delivering compassionate, patient-centered service.

The manager will optimize provider flow, supervise PCC staff, and manage call coverage and payment processes to support a seamless patient experience.