Healthcare Front Desk Lead — Operations & Scheduling

Rippling, Inc.; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Full Time Salary: $55,000-$65,000

Comprehensive benefits (health, dental

Vision, EAP)

Monthly Wellness Reimbursement/Stipend

401k match up to 4%

Growth opportunities

15 days PTO and up to 5 sick/wellness

Job summary

Clarity Clinic in Chicago is seeking a Front Desk Manager to oversee daily operations of a multidisciplinary behavioral health practice. The role focuses on front desk coverage, staff scheduling, billing, and patient access, ensuring excellent service and EHR readiness.

Responsibilities include optimizing provider flow, coordinating communications among clinicians, and maintaining compliance with safety programs.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Compassionate, patient-centered approach; focus on patient satisfaction.
• Above-average critical thinking and problem-solving skills.
• One year or more of experience in a healthcare environment.
• Proficiency with basic computer programs, including Microsoft Office.
• Customer service experience in a medical setting (preferred).
• Familiarity with outpatient therapy services (preferred).
• Demonstrated commitment to patient satisfaction.
• Flexibility to work at various office locations as needed.

Responsibilities

• Build, adjust, and maintain daily PCC schedules to ensure uninterrupted front desk and phone coverage.
• Proactively manage coverage risks and elevate staffing gaps with mitigation options.
• Reallocate PCC resources in real time based on patient volume and demand.
• Conduct daily clinic readiness walkthroughs to ensure rooms, devices, and spaces meet safety standards.
• Enforce opening/closing procedures with emphasis on accuracy and completeness.
• Identify recurring issues and drive corrective process improvements.
• Review provider schedules daily to identify unfilled slots and bottlenecks.
• Monitor provider utilization and address underperformance with the Clinic Operations Manager.
• Oversee phone coverage using RingCentral data to prevent call backlogs and ensure timely routing.
• Ensure calls are answered and resolved per service standards; intervene in escalations.
• Oversee daily POS reconciliations and weekly deposits for accuracy.
• Monitor PCC and location-level collection performance; address missed opportunities.
• Identify training gaps related to payment processing and correct actions.

Skills

Organizational skills

Communication skills

Patient-centered

Critical thinking

Healthcare experience

Microsoft Office

Customer service

Outpatient therapy familiarity

Patient satisfaction

Location flexibility

Tools

Microsoft Office

Job description

Clarity Clinic in Chicago is seeking a Front Desk Manager to oversee daily operations of a multidisciplinary behavioral health practice. The role focuses on front desk coverage, staff scheduling, billing, and patient access, ensuring excellent service and EHR readiness.

Responsibilities include optimizing provider flow, coordinating communications among clinicians, and maintaining compliance with safety programs.