Healthcare Front Desk Associate

Cambridge Health Alliance; Cambridge (MA); On-site; USD 26,000 - 30,000; Part time

Job summary

Cambridge Health Alliance is seeking a temporary Clerical and Administrative Support professional at CHA East Cambridge Care Center. The role focuses on appointment scheduling, registration, telephone reception, and medical records management to ensure smooth patient flow.

Responsibilities include greeting patients, verifying insurance, collecting co-pays, and supporting MyChart communications, with emphasis on accuracy and confidentiality within a fast-paced outpatient setting.

Qualifications

• Excellent customer service skills and telephone etiquette.
• Demonstrates effective communication skills.
• Excellent organizational skills.
• Ability to work independently or in teams.
• Ability to multitask in a fast-paced environment.
• Knowledge of Medical Terminology preferred.
• EPIC experience preferred.

Responsibilities

• Performs a wide range of administrative and support functions for the department.
• Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers.
• Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication.
• Schedules new and follow-up appointments and collects complete appointment information.
• Greets patients and visitors and verifies insurance coverage at registration.
• Handles telephone reception, routing calls and maintaining confidentiality.
• Manages medical records and scans information into EMR.

Skills

Customer service

Communication

Organization

Teamwork

Multitasking

Medical terminology

EPIC experience

Education

High School Diploma; some college preferred

Tools

EPIC

Job description

Cambridge Health Alliance is seeking a temporary Clerical and Administrative Support professional at CHA East Cambridge Care Center. The role focuses on appointment scheduling, registration, telephone reception, and medical records management to ensure smooth patient flow.

Responsibilities include greeting patients, verifying insurance, collecting co-pays, and supporting MyChart communications, with emphasis on accuracy and confidentiality within a fast-paced outpatient setting.