Patient Access Associate

Cambridge Health Alliance; Cambridge (MA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Union: CH Laborers 380

Job summary

Cambridge Health Alliance is seeking a Patient Access Representative for CHA Cambridge Hospital. The part-time night shift (16 hours/week) will focus on accurate patient registration, insurance verification, and pre/post-visit data collection.

Ideal candidates have a high school diploma (associate degree preferred), two years of patient access and customer service experience, and familiarity with Epic systems. CHA emphasizes quality, compassion, and teamwork in a diverse community setting.

Qualifications

• High School Diploma required; Associate degree preferred.
• Two years of patient access experience in healthcare.
• Two years of customer service experience required.
• Medical terminology knowledge; familiarity with third party plans.
• Google Workspace and Microsoft Office proficiency.
• Knowledge of Epic Grand Central, Prelude and EMR preferred.

Responsibilities

• Register patients accurately and timely for inpatient, outpatient and emergency services.
• Verify insurance eligibility and assist with pre- and post-visit collection requirements.
• Communicate changes to registration staff and train new employees as needed.
• Ensure high quality service with accuracy of information and regulatory compliance.
• Collaborate with clinical, financial, and support teams to maintain smooth admissions.

Skills

Customer service

Communication skills

Attention to detail

Education

High School Diploma

Associate Degree preferred

Tools

Epic Grand Central

Epic Prelude

Epic EMR

Google Workspace

Microsoft Office

Job description

Location: CHA Cambridge Hospital

Category: Clerical and Administrative Support

Department: Hospital Registration Cambridge

Job Type: Part Time

Union Name: CH Laborers 380

Work Schedule: Night

Length Of Shift(s) In Hours: 8

Shift Details: Friday, Saturday 11:00p-7:30a

Hours/Week: 16

Weekend Requirements: Every Friday, Saturday

Holiday Requirements: Eve of a holiday

On Call Requirements: None

The Hospital Registration team manages all aspects of patient access for inpatient, outpatient, and emergency services. Focused on efficiency, accuracy, and a patient-centered approach, the department ensures timely admissions, verifies insurance eligibility, and maintains compliance with regulatory and payer requirements. The team collaborates closely with clinical, financial, and support departments to deliver seamless service and uphold CHA’s standards of quality, professionalism, and customer satisfaction.

Summary: The Patient Access Representative is responsible for accurate and timely registration of the Hospital patients. They are required to keep abreast of changes in insurance plan requirements that pertain to the referral management and point of service collection requirements. They will communicate any changes to registration staff and are responsible for training new employees as needed. The overall goal of this position is to ensure high quality service for patients and accuracy of information during pre and post visits.

High School Diploma required, Associate Degree preferred.

Two years of patient access experience within a healthcare setting handling all facets of registration, pre-registration, insurance verification, copayment determination and other related services preferred.

Two years of customer service experience required. Medical terminology, familiarity with third party plans, medical billing and collection required.

Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc.)

Knowledge of Epic systems including Grand Central, Prelude and EMR preferred

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.