Healthcare Food Service GM: Lead Meals & Operations

Whitsons Culinary Group; Madison (CT); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Whitsons Culinary Group in Madison, CT seeks a Food Service General Manager to lead a mission-driven healthcare dining program. You will oversee daily operations, ensure dietary standards, manage budgets, and guide a diverse team delivering safe, nutritious meals to patients and staff.

The role requires strong leadership, exceptional communication, and a track record of managing food service in healthcare or contract dining settings. ServSafe certification is preferred or can be obtained.

Qualifications

• Bachelor's degree in Hospitality Management, Food Service Management, Business Administration, Culinary Arts, Nutrition, or related field preferred
• Associate's degree plus 2 years of relevant food service management experience, or equivalent combination of education and experience, will be considered
• Minimum 5-7 years of progressive experience in contract food service, restaurant, or institutional dining operations
• Minimum 3-5 years of general management experience with full P&L responsibility
• Experience managing food service operations in residential, corporate, healthcare, senior living, or similar contract dining environments preferred
• Demonstrated success managing diverse, hourly workforces across multiple service periods and departments
• ServSafe Manager Certification required (or equivalent local food safety certification as required by jurisdiction)
• Must maintain current knowledge of all local health and food safety ordinances applicable to the account
• Completion of all mandatory Whitsons training requirements; additional management or hospitality certifications a plus
• Strong business acumen including financial analysis, budgeting, forecasting, and P&L management
• Proficiency in POS platforms, scheduling software, and reporting tools
• Microsoft Office Suite proficiency for business planning and communication
• Understanding of marketing strategies and customer relationship management as they relate to school nutrition dining
• Demonstrated success in driving sales growth, controlling costs, and achieving profitability targets in a contract food service environment
• Proven track record of building and leading high-performing, service-oriented teams
• Working knowledge of cooking procedures, recipe adherence, and recipe scaling
• Experience in multi-unit oversight or area management a plus; bi-lingual in Spanish highly desirable

Responsibilities

• Lead and inspire the food service team to deliver high-quality meals and service
• Oversee daily operations: scheduling, inventory, compliance, and food safety
• Collaborate with clinical staff to meet dietary needs and nutritional standards
• Manage budgets, staffing, vendor relations, and performance metrics
• Foster a positive, efficient, and patient-centered kitchen culture

Skills

Leadership

Budgeting & P&L

Food Safety

Staffing & Scheduling

Communication

Multi-unit oversight

Bilingual Spanish

Education

Bachelor's degree in Hospitality Management or related

Associate's degree + 2 years relevant experience

Tools

POS systems

MS Office

Scheduling software

Data analysis tools

Job description

Whitsons Culinary Group in Madison, CT seeks a Food Service General Manager to lead a mission-driven healthcare dining program. You will oversee daily operations, ensure dietary standards, manage budgets, and guide a diverse team delivering safe, nutritious meals to patients and staff.

The role requires strong leadership, exceptional communication, and a track record of managing food service in healthcare or contract dining settings. ServSafe certification is preferred or can be obtained.