Healthcare Fleet Dispatcher - Scheduling & Routing

U.S. Department of Veterans Affairs; Winter Park (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

The Orlando VA Health Care System seeks a Motor Vehicle Dispatcher to coordinate and monitor transportation assets across divisions and clinics, assigning vehicles, reviewing trip tickets, and adjusting routes in real time to ensure efficient patient transport and fleet utilization.

You will monitor communication systems, document deficiencies, track operational trends, and advise fleet leadership. Hands-on driving may be required for coverage and safety checks align with VHA/GSA standards.

Qualifications

• Time-In-Grade requirements may apply for current federal employees.
• Specialized experience or education substitutions per GS-5 standards.
• SF-50s proving time-in-grade eligibility must be submitted with application.

Responsibilities

• Manage daily dispatch operations - assign vehicles, issue trip materials, review trip tickets, and coordinate routing.
• Monitor phones, radios, and digital tools to resolve conflicts and minimize delays across clinics.
• Identify documentation deficiencies and track trends to advise fleet leadership.
• Evaluate and assign vehicles based on mission needs, accessibility, capacity, and safety.
• Ensure vehicles with defects or overdue inspections are not used.
• Coordinate vehicle readiness with supervisors and service providers.
• Maintain transportation documentation: trip tickets, mileage logs, receipts, tolls, and logs.
• Screen requests for clarity, resolve conflicts, and ensure audit-ready records.
• Operate light and passenger vehicles as needed, performing safety checks and assisting passengers.
• Work Schedule: 7:00a.m - 4:00p.m; not eligible for compressed/flexible; not virtual.

Skills

Dispatching

Scheduling

Operational Coordin

Vehicle assessment

Job description

The Orlando VA Health Care System seeks a Motor Vehicle Dispatcher to coordinate and monitor transportation assets across divisions and clinics, assigning vehicles, reviewing trip tickets, and adjusting routes in real time to ensure efficient patient transport and fleet utilization.

You will monitor communication systems, document deficiencies, track operational trends, and advise fleet leadership. Hands-on driving may be required for coverage and safety checks align with VHA/GSA standards.