Dispatcher - Full Time - Varied Shifts

Valley Health; Winchester (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Zero-Deductible Health Plan

Dental and vision insurance

Generous Paid Time Off

Tuition Assistance

Retirement Savings Match

Employee Assistance Program

Healthy U Wellness Program

HSA/FSA for childcare, life insurance,

Discounts to on-campus dining

Job summary

Valley Health is seeking a Dispatcher to coordinate emergency and non-emergency ambulance, wheelchair, ambulatory, and taxi transportation across Virginia, West Virginia, and Maryland. You will receive requests by phone, fax, and online, and input data into the CAD system while assessing insurance eligibility and medical necessity.

The role emphasizes strong customer service, clerical accuracy, and fast data entry in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Ability to apply critical thinking toward problem solving and conflict resolution.
• Excellent customer service, clerical, computer, and data entry skills required.
• Working knowledge of Microsoft Windows, Edge, Excel and Outlook required.
• Ability to accurately type 30-35 wpm minimum.
• EMS state certification preferred.

Responsibilities

• Schedule and dispatch requests for emergency and non-emergency transportation via CAD.
• Enter all pertinent information into CAD.
• Register patient, check insurance eligibility, determine level of service needed, and confirm medical necessity.
• Initiate insurance authorization, collect payments electronically and prepare run reports for billing.
• Assign trips to active units and monitor progress; communicate via two-way radio, pagers and telephone.
• Deploy ambulances and wheelchair vans throughout VA, WV and MD.

Skills

Critical thinking

Customer service

Data entry

Typing 30-35 wpm

Education

High School Diploma

Tools

CAD system

Microsoft Windows

Excel

Outlook

Job description

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible. Department VMT - DISPATCH - 507212 Worker Sub Type Regular Work Shift Pay Range $18.96 - $25.59 Job Description The Dispatcher will schedule and dispatch requests for emergency and non-emergency ambulance, wheelchair, ambulatory and taxi transportation via computer aided dispatching application (CAD). Receives requests via telephone, fax and web based applications. Enters all pertinent information into CAD. Registers patient, checks insurance eligibility, determines level of service needed and confirms medical necessity. Initiates insurance authorization, collects payments electronically and prepares completed run reports for billing. Assigns trips to active units and monitors progress, communicates using two way radio, direct connect, pagers and telephone. Deploys ambulance and wheelchair vans throughout VA, WV and MD. Education High School Diploma or equivalent required Certification & Licensures Current or previous EMS state certification preferred. Qualifications Ability to apply critical thinking toward problem solving and conflict resolution required Excellent customer service, clerical, computer, and data entry skills required. Working knowledge of Microsoft Windows, Edge, Excel and Outlook required Ability to accurately type 30-35 wpm minimum FLSA Classification Non-exempt Physical Demands 6 A

Customer Service Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development.
• In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!