Healthcare Field Service Engineer - On-Call & Travel

Swisslog Healthcare; Memphis (TN); On-site; USD 58,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

Tuition reimbursement

Disability insurance

401k with company match

Job summary

Swisslog Healthcare is seeking a Field Service Technician to perform preventive/compliant maintenance, on-demand repair, and startup services for pharmacy automation systems in North America. The role involves traveling to customer sites, training customers, and ensuring system performance while adhering to safety policies.

Candidates should have 1–3 years of field service experience with electro‑mechanical products, strong communication skills, and the ability to read wiring diagrams.

Qualifications

• 1-3 years field service experience with electro-mechanical products.
• Vocational school, related military experience, or job experience equivalent.
• Effective communication style that builds customer trust and satisfaction.
• Ability to read blue prints, schematics and wiring diagrams to extract necessary technical information.
• Exceptional interpersonal and communication skills.

Responsibilities

• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.
• Provide start-up services on Translogic Systems as assigned.
• Assist with start-up services on new Swisslog products as required, working closely with Installation Specialists.
• Promote parts orders and inventory stocking levels to customers as required.
• Demonstrate proper care and accountability for company property and customers’ equipment.
• Maintain administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports accurately.

Skills

Field service

Electro-mechanical

Customer service

Windows

Education

Vocational training or related military experience

Tools

Windows OS

Networking basics

Job description

Swisslog Healthcare is seeking a Field Service Technician to perform preventive/compliant maintenance, on-demand repair, and startup services for pharmacy automation systems in North America. The role involves traveling to customer sites, training customers, and ensuring system performance while adhering to safety policies.

Candidates should have 1–3 years of field service experience with electro‑mechanical products, strong communication skills, and the ability to read wiring diagrams.