Healthcare Facilities Operations Lead

Family Health Center of Worcester, Inc.; Worcester, Northern (MA, KY); Hybrid; USD 65,000 - 71,000; Full time

Job summary

Family Health Center of Worcester, Inc. in Worcester, MA seeks a Facilities Manager to oversee daily facility operations, safety, and readiness across clinical and administrative spaces.

You will manage vendor relationships, coordinate repairs, and support projects ensuring a safe, compliant, patient-centered environment. Responsibilities include inspections, preventive maintenance coordination, equipment repair coordination, purchasing, and maintaining documentation to support operational

Qualifications

• High school diploma or equivalent required; associate degree, trade certification, or facilities-related training preferred.
• Minimum of three to five years of experience in facilities management, maintenance coordination, building operations, or a related role; healthcare facility experience preferred.
• Working knowledge of general building systems, including HVAC, plumbing, electrical, lighting, security, fire safety, and basic construction or repair practices.
• Experience coordinating vendors, contractors, work orders, repair schedules, and purchasing activities.
• Ability to assess maintenance issues, prioritize repairs, follow up on service needs, and communicate clearly with staff and leadership.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced healthcare environment.
• Basic computer skills, including email, spreadsheets, work order systems, purchasing systems, and documentation tools.
• Commitment to maintaining a safe, accessible, professional, and patient‑centered care environment.

Responsibilities

• Oversee daily facility operations, maintenance needs, and repair requests across clinical and administrative spaces.
• Conduct regular facility inspections to identify safety concerns, maintenance needs, cleanliness issues, and opportunities for improvement.
• Coordinate and assist with facility repairs, including plumbing, electrical, HVAC, furniture, fixtures, doors, locks, lighting, and general building maintenance.
• Manage vendor relationships, including scheduling service visits, obtaining quotes, monitoring work quality, reviewing invoices, and ensuring timely completion of contracted services.
• Serve as the primary point of contact for maintenance contractors, cleaning vendors, waste disposal services, security vendors, pest control, fire safety vendors, and other facility-related service providers.
• Coordinate medical equipment repairs when needed by working with clinical leadership, biomedical service vendors, manufacturers, and internal stakeholders to minimize disruption to patient care.
• Track and follow up on repair requests, preventive maintenance tasks, service tickets, warranties, equipment issues, and vendor work orders.
• Assist with purchasing facility supplies, maintenance materials, repair parts, equipment, furniture, cleaning supplies, and other operational items as needed.
• Maintain appropriate inventory of commonly used supplies, tools, materials, and replacement items to support timely facility repairs and operations.
• Support compliance with applicable safety, health, infection control, accessibility, emergency preparedness, and regulatory requirements relevant to an FQHC environment.
• Assist with safety rounds, emergency drills, facility audits, and corrective action follow-up related to building conditions or environmental safety.
• Support minor renovation, space planning, office moves, clinic refreshes, and facility improvement projects as assigned.
• Communicate facility issues, repair timelines, vendor updates, and operational impacts to leadership and affected departments in a timely manner.
• Maintain accurate documentation related to inspections, repairs, vendor services, purchases, warranties, equipment service records, and preventive maintenance.
• Collaborate with clinical, administrative, IT, operations, and leadership teams to ensure facilities support patient access, staff safety, and continuity of care.
• Respond to urgent facility issues, outages, equipment failures, leaks, safety hazards, and other operational disruptions as needed.
• Perform other related duties as assigned to support organizational operations and patient care delivery.

Skills

Facilities management

Vendor coordination

Organizational skills

Communication

Safety awareness

Education

High school diploma or equivalent

Associate degree or trade certification preferred

Tools

CMMS / Work order system

Email & spreadsheets

Job description

Family Health Center of Worcester, Inc. in Worcester, MA seeks a Facilities Manager to oversee daily facility operations, safety, and readiness across clinical and administrative spaces.

You will manage vendor relationships, coordinate repairs, and support projects ensuring a safe, compliant, patient-centered environment. Responsibilities include inspections, preventive maintenance coordination, equipment repair coordination, purchasing, and maintaining documentation to support operational