Health Center Manager: Operations & Patient Experience

Planned Parenthood League of Massachusetts; Worcester, Northern (MA, KY); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan

Life Insurance

Disability Insurance

Professional Development

Commuter Benefits

Job summary

Planned Parenthood League of Massachusetts in Worcester, MA seeks a Health Center Manager to oversee daily operations, lead staff, and drive quality improvements in a patient-centered environment.

Collaboration with clinical leadership and site leadership is essential, with a focus on data-driven decision making and regulatory compliance. The role requires strong leadership and commitment to mission-driven care.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3–7 years of staff management experience preferred.
• Healthcare or clinical operations experience preferred.
• Strong communication, organization, and problem-solving skills; able to handle multiple priorities.
• Bilingual abilities a plus (Spanish or other languages) preferred.

Responsibilities

• Manage daily health center operations, staffing, scheduling, and patient flow.
• Supervise unlicensed staff and Team Leads; support performance and development.
• Monitor budget, productivity, visit volume, and operational metrics.
• Use data to drive quality improvement and patient experience initiatives.
• Ensure compliance with HIPAA, OSHA, MDPH, Title X, and organizational standards.
• Partner with HR on hiring, training, and performance management.
• Oversee appointment templates, cash handling, inventory, and facilities coordination.
• Address patient complaints and risk management issues collaboratively.

Skills

Staff management

Healthcare operations

Data-driven decisions

Bilingual (Spanish)

Education

Bachelor’s degree or equivalent experience

Job description

Planned Parenthood League of Massachusetts in Worcester, MA seeks a Health Center Manager to oversee daily operations, lead staff, and drive quality improvements in a patient-centered environment.

Collaboration with clinical leadership and site leadership is essential, with a focus on data-driven decision making and regulatory compliance. The role requires strong leadership and commitment to mission-driven care.