Healthcare Equipment Customer Support Specialist

US Med-Equip; Fresno (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

US Med-Equip seeks a Customer Service Representative to support hospital partners, collaborate with operations and sales teams, and ensure timely equipment deliveries. This role involves coordinating orders, loading and transporting equipment, and maintaining strong communication with customers.

The position requires a high school diploma, valid driver's license, English proficiency, and the ability to lift up to 75 lbs and push/pull up to 150 lbs. DOT certification/physical may be required.

Qualifications

• High School graduate or equivalent required.
• Valid driver's license with a clean driving record for the past 3 years.
• Ability to read and write in English and perform basic math.

Responsibilities

• Load, secure, and transport life-saving equipment to healthcare institutions.
• Safely drive and maintain company vehicles.
• Assist with service, shipping, and receiving equipment in the branch warehouse.
• Provide professional customer service to hospital contacts and respond to equipment needs.
• Maintain a professional appearance and wear the company uniform.
• Follow operations processes and quality management system standards.
• Coordinate daily with local sales reps and other teams on orders and deliveries.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

Portal usage

On-call shifts

English proficiency

Independent work

Communication

Lift 75 lbs

DOT certification

Education

High School graduate or equivalent

Valid driver's license with clean record

Tools

Company portal

Job description

US Med-Equip seeks a Customer Service Representative to support hospital partners, collaborate with operations and sales teams, and ensure timely equipment deliveries. This role involves coordinating orders, loading and transporting equipment, and maintaining strong communication with customers.

The position requires a high school diploma, valid driver's license, English proficiency, and the ability to lift up to 75 lbs and push/pull up to 150 lbs. DOT certification/physical may be required.