Dispatch Supervisor

Laboratory Sciences of Arizona; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Drug-free workplace

Job summary

Sonora Quest Laboratories/Laboratory Sciences of Arizona is seeking a skilled production supervisor to lead a team of dispatchers and couriers, ensuring timely, accurate patient diagnostics across Arizona. The role emphasizes staff development, policy implementation, and cross‑functional collaboration to support high‑quality healthcare outcomes.

The position requires 2+ years of healthcare leadership experience, familiarity with quality systems, and strong communication skills.

Qualifications

• Minimum 2 years in a healthcare leadership role.
• Strong understanding of quality control and QA concepts.
• Excellent communication and analytical skills; ability to multitask.

Responsibilities

• Hire, train, and evaluate staff; supervise workflow and determine priorities.
• Oversee ordering of supplies and day-to-day problem resolution; contribute to policy/procedure updates.
• Coordinate, monitor, and evaluate quality control and QA activities; track corrective actions and metrics.
• Monitor budget and expenses; identify cost-saving opportunities and support annual budgeting.
• Act as liaison to internal/external customers and maintain effective communication across teams.

Skills

Leadership

Healthcare experience

Quality control

Budget management

Education

Bachelor's degree in business, healthcare, or related field

Six Sigma or Lean training

Job description

Primary City/State: Phoenix, Arizona Department Name: Work Shift: Day Job Category: Lab Support We are seeking a skilled logistics leader, proficient at employee focus and motivation to provide our front line logistics employees with excellent guidance, support, and direction. This position will oversee a team of Dispatchers and will help support them to efficiently and accurately route our Couriers all throughout Arizona. This role is critical to support timely and accurate patient diagnostic care and has a direct impact on our patient's lives and well-being. Come do great work on behalf of better health! Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package.

POSITION SUMMARY

The production supervisor is responsible for the day-to-day supervision of a group of employees in a particular cost center, group of cost centers, service, or department. This position supports the defined area’s operational goals and objectives, and ensures that they are met or exceeded. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

CORE FUNCTIONS

• 1. Hires, trains and conducts performance evaluations, and supervises the workflow for designated staff. This includes initiating promotions, transfers, and corrective actions. Also includes establishing priorities, workloads, controls and work procedures, as well as determines resources needed.
• 2. Provides operational supervision of the area of responsibility ordering supplies, and day to day problem resolution and trouble shooting. Participates in decision-making concerning policies, procedures and instrumentation related to the department. Assists in developing, writing, and implementing new policies and procedures.
• 3. Coordinates, monitors, and evaluates quality control and assurance activities for the area of responsibility .Provides oversight of QC and QA policies and procedures. Monitors results of corrective actions and QA/QA results in accordance with the Quality System. Participates in intra- and interdepartmental process improvement teams. Monitors, tracks, and reports department and company quality metrics. Supports and implements standardization initiatives.
• 4. Assists in monitoring financial activities within the area of responsibility. Controls and adjusts expenditures throughout the year to meet budget. Oversees waste reduction and expense reduction efforts. Provides input on expense reduction ideas for area of responsibility, and the overall department. Provides input as requested on department’s annual budget.
• 5. Serves as a resource and communication liaison to internal customers and external customers by responding to inquiries about results, quality, or other issues. Provides access to other system resources when appropriate. Interacts with co-workers with an emphasis on teamwork and collaboration, and focuses on customer service.

DIRECTLY REPORTING

Provides direct supervision to 10-25 directly reporting staff positions, which may include coordinators and line staff positions.

MATRIX OR INDIRECT REPORTING

This position may be matrixed with one or more additional supervisors, and has indirect responsibility for all line staff positions which may overlap normal shift.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

Requires extensive sitting with periodic standing and walking. Able to stand, walk, bend, squat, reach, and stretch frequently. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Able to communicate effectively. May be required to lift up to 20 to 75 pounds. Must use standard precautions due to threat of exposure to blood and body fluids. May require off-site travel.

MINIMUM QUALIFICATIONS

Two years’ experience in a leadership role in a healthcare, laboratory, or high volume production environment; alternately, one years’ experience and an associate’s degree or higher in business, healthcare, or other related field may be substituted or equivalent knowledge and experience. Evidence of increasing supervisory or management experience A significant understanding and knowledge of commonly used concepts, practices and procedures of different software is required. Oral/written communication skills, analytical/strategic skills required. Must possess the ability to prioritize and perform multiple tasks simultaneously. May be required to possess valid driver’s license and be eligible for coverage under the company auto insurance policy.

PREFERRED QUALIFICATIONS

Bachelor’s degree or higher, in business, healthcare or related field or equivalent knowledge and experience. Certification as a medical technologist or technician. Training in Six Sigma or Lean.

EEO Statement: EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy

Make Great Friends and a Difference in Your Communities You’ll feel like you’re in the right place at Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA), doing great work on behalf of a healthy community. While many organizations tout "teamwork and camaraderie", there is no denying that our compassionate, collaborative culture is a cut above the rest. Our team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work. Grow your career and see for yourself how gratifying and satisfying being a part of our team can be. You Belong Here.

Sonora Quest Laboratories is a proud partner of Banner Health.

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans Laboratory Sciences of Arizona supports a drug-free work environment.

Privacy Policy