Healthcare IT Support Tech – Day Shift

adventhealth; Town of Texas (WI); On-site; USD 64,270,550 - 119,545,372; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

Texas Health Huguley is seeking an IT Support Specialist to provide solutions to technical problems for consumers and to support basic audio-visual technology in a healthcare environment. You will install and repair desktop devices, work with vendors, follow IT procedures, meet SLA targets, and contribute to enterprise support teams.

A high school diploma and 1+ year in desktop support are required; an associate degree is preferred.

Qualifications

• Basic working knowledge of various Internet Browsers.
• Familiarity with Microsoft Office suite.
• Familiarity with current Microsoft and Mac operating systems.
• Basic familiarity with device imaging processes.
• Basic knowledge of mobile devices hardware.
• Familiarity with projects and time tracking.
• Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision.
• Basic knowledge of workstation management software.
• Familiarity with common peripherals and accessories.
• Basic working knowledge of best IT security practices.
• Basic understanding of IT network hardware, software, and general concepts.

Responsibilities

• Communicates with consumers to provide solutions to technical problems.
• Supports audio-video technology at a basic level.
• References centralized AIT Field Operations knowledge bases.
• Performs basic level repairs for company devices.
• Works with designated information technology vendors for support.
• Meets the standard service level agreement (SLA) for incidents and requests.
• Leads projects and special initiatives within allotted timeframes.
• Follows and maintains AIT standard operating procedures for field operations.
• Performs preventive maintenance on authorized company devices.
• Works with enterprise AIT technical and business support teams as required.
• Installs consumer-based hardware and software on devices and operating systems.
• Provides detailed descriptions within internal service ticket system.
• Follows AIT standards for devices and software.
• Performs other duties as assigned.

Skills

Basic browsing

Microsoft Office

Windows & Mac OS

Device imaging

Mobile devices hardware

Time tracking

Troubleshooting

Workstation management

Peripherals knowledge

IT security

IT network concepts

Healthcare experience

Consumer-centric experience

Education

High School Diploma or equivalent

Associate degree

Tools

Ticketing system

Imaging software

Job description

Texas Health Huguley is seeking an IT Support Specialist to provide solutions to technical problems for consumers and to support basic audio-visual technology in a healthcare environment. You will install and repair desktop devices, work with vendors, follow IT procedures, meet SLA targets, and contribute to enterprise support teams.

A high school diploma and 1+ year in desktop support are required; an associate degree is preferred.