Desktop Support Manager

NYU Langone Health; New York (NY); On-site; USD 121,792 - 124,678; Full time

Benefits offered by this job

Comprehensive benefits package

Generous time-off program

Employee resource groups for support

Holistic employee wellness program

Job summary

NYU Langone Health is looking for a Desktop Support Manager to oversee IT staff in supporting education, research, and clinical desktop needs. This role provides leadership, ensuring reliable technical infrastructure and effective problem resolution.

The ideal candidate will have 5+ years in IT with supervisory experience. We offer a competitive salary range of $121,792 - $124,678 annually along with comprehensive benefits. Join us to contribute to our mission of patient-centered care.

Qualifications

• 5+ years of experience in a relevant IT role.
• Prior supervisory experience is required.
• Ability to manage staff and IT resources effectively.

Responsibilities

• Manage and supervise IT staff ensuring effective service delivery.
• Oversee project milestones and objectives.
• Participate in budgeting and resource planning.

Skills

Effective communication

Team management

Technical problem-solving

Education

BA/BS degree or equivalent

Job description

Position Summary

We have an exciting opportunity to join our team as a Desktop Support Manager, supporting Education, Research and Clinical desktop. This position will provide leadership to an IT staff of professionals in a single function, overseeing staff responsible for providing and maintaining a reliable technical infrastructure to effectively serve the customer community. This may include running, maintaining, and troubleshooting systems, servers, networks, and/or desktop environments; responding promptly and effectively to customer problems and either directly resolving the problems or escalating to the appropriate resource and monitoring its effective resolution. Also includes telephone operator staff. Provides work direction and reviews work as needed.

Job Responsibilities

• Adds value to the organization through the direct management of staff and IT resources by directing and managing staff, budgeting for the work group, planning for future resource needs, management reporting, and establishing and ensuring the attainment of objectives and service levels for the work unit/project team.
• Performs other duties as assigned.
• Leads, assigns and monitors work for the team.
• First level of supervision, responsible for a team typically performing one function.
• Has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing technology solutions.
• Meets scheduled milestones to ensure project/program objectives are met in a timely manner.
• Participates in budgeting and capital equipment processes and quality improvement activities for the development organization.
• Manages team in the areas of scheduling, technical direction, future planning and standard development practices.
• Responsible for the overall architecture direction for the application or the technical area.

Additional Position Specific Responsibilities

Prior supervisory experience is required. Night/off peak hours work required, as necessary.

Minimum Qualifications

To qualify you must have at least 5 or more years of experience and a BA/BS degree or equivalent.

Qualified candidates must be able to effectively communicate with all levels of the organization.

Benefits

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The benefits and wellness package is designed to allow you to focus on what truly matters. Employees have access to financial security benefits, a generous time‑off program, employee resource groups for peer support, and a holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

Equal Opportunity Employer

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

Salary Range

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $121,792.21 - $124,678.91 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, incentive, differential pay or other forms of compensation or benefits.