Healthcare CX Program Manager & Analytics Lead

Memorial Hermann; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Memorial Hermann is seeking a Program Manager to own strategic, cross-functional CX programs that elevate the patient experience across the health system. You will partner with executives, operations, analytics, and clinical teams to shape initiatives from concept through rollout, ensuring alignment with service standards and safety priorities.

The role requires strong analytics, data storytelling, and program leadership.

Qualifications

• Five (5) years progressive experience in program management.
• Demonstrated experience in healthcare operations and process improvement methodologies preferred.
• Strong program and project management skills, including planning and execution.
• Excellent written and verbal communication and interpersonal skills.
• Strong analytical skills with proficiency in data tracking, reporting, and outcomes evaluations preferred.
• Strong presentation skills, including tailoring materials and messages for an executive audience.
• Strong organizational skills and critical thinking with data-driven initiatives.

Responsibilities

• Manages complex, system-wide CX programs from inception to rollout, including stakeholder alignment, communications, training, technical build, testing, implementation, and maintenance.
• Collaborates with cross-functional teams to align priorities and execute system CX strategy.
• Designs and delivers tools and resources like reports, one-pagers, and talking points to reinforce service standards.
• Drives continuous improvement by identifying process efficiencies and testing changes.
• Monitors risks and maintains program documentation and ROI analyses.
• Supports CX teams across the system in improvement initiatives.
• Ensures adherence to policies, timelines, and budget while delivering safe patient experiences.

Skills

Analytical skills

Excel

R/Python/SQL

Tableau

Data management

PPT presentations

Executive presentation

Education

Bachelor’s degree

Master’s degree preferred

Tools

Jira

SharePoint

Visio

Job description

Memorial Hermann is seeking a Program Manager to own strategic, cross-functional CX programs that elevate the patient experience across the health system. You will partner with executives, operations, analytics, and clinical teams to shape initiatives from concept through rollout, ensuring alignment with service standards and safety priorities.

The role requires strong analytics, data storytelling, and program leadership.