Healthcare Customer Support Specialist – Patient Payments

United Digestive; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization is seeking a Customer Service Representative to deliver effective service to patients and vendors. Responsibilities include verifying patient information, managing account inquiries, and providing payment summaries. Candidates must have a high school diploma or GED, and experience in healthcare customer service is preferred. This full-time role offers opportunities for professional growth in a supportive work environment.

Qualifications

• Minimum 2 years of customer service experience in a health care organization.
• Knowledge of medical terminology is required.
• Effective mathematical and analytical skills needed.

Responsibilities

• Verify patient demographics and insurance coverage.
• Provide transaction history summary to patients.
• Document all call information for call history.

Skills

Customer service orientation

Telephone communication skills

Data entry accuracy

Problem-solving skills

Education

High School Diploma or GED

2 years of college or Associates Degree

Tools

Electronic Medical Record (eCW)

Microsoft Office applications

Job description

A healthcare organization is seeking a Customer Service Representative to deliver effective service to patients and vendors. Responsibilities include verifying patient information, managing account inquiries, and providing payment summaries. Candidates must have a high school diploma or GED, and experience in healthcare customer service is preferred. This full-time role offers opportunities for professional growth in a supportive work environment.