Healthcare Customer Support Specialist

The Health Plan (THP); Wheeling (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

The Health Plan (THP) is seeking a Customer Service Representative in Wheeling, WV. In this role, you will handle 40-60 calls daily, providing accurate and timely responses to members and providers. Candidates should have a High School diploma with strong communication and organizational skills, preferably with experience in a call center and knowledge of medical terminology. This position offers a full-time schedule from 8:00 am to 5:00 pm.

Qualifications

• Proficient in using the required applications for customer service.
• Able to maintain high accuracy and meet performance evaluations.
• Strong ability to engage with various people in a professional manner.

Responsibilities

• Answer 40-60 calls daily from members and providers.
• Ensure timely completion of correspondence and reporting.
• Document calls according to departmental guidelines.

Skills

Verbal Communication

Organizational Skills

Written Communication

Interpersonal Skills

Knowledge of Health Care System

Education

High School Graduate

1-2 years college in health field

Tools

Personal Computer

Job description

The Health Plan (THP) is seeking a Customer Service Representative in Wheeling, WV. In this role, you will handle 40-60 calls daily, providing accurate and timely responses to members and providers. Candidates should have a High School diploma with strong communication and organizational skills, preferably with experience in a call center and knowledge of medical terminology. This position offers a full-time schedule from 8:00 am to 5:00 pm.