Healthcare Customer Support Specialist

Kelly; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Transit allowance

Paid holidays

Job summary

Kelly Services is seeking professional and customer-focused Customer Support Representatives to support members and providers by delivering high-quality service through inbound and outbound communications. You will respond to customer inquiries, document interactions, assist with online applications, and ensure compliance with privacy requirements.

In this high-volume contact center, you will work closely with teammates and leadership to meet SLAs and quality targets while maintaining

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Strong listening and troubleshooting skills.
• Ability to navigate multiple computer systems simultaneously.
• Experience documenting customer interactions accurately and professionally.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and comply with privacy regulations.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to meet strict attendance and schedule adherence expectations.

Responsibilities

• Respond to inbound member and provider inquiries, handling general to moderately complex issues.
• Use automated call systems to route inquiries to the appropriate department.
• Research concerns and provide timely, accurate resolutions per SLAs.
• Document all customer interactions in the CRM system.
• Resolve inquiries and update CRM records with complete information.
• Conduct outbound calls as needed.
• Assist callers with online applications and program navigation.
• Adhere to privacy, confidentiality, and security requirements.
• Escalate calls to leadership when necessary.
• Maintain current understanding of program policies and regulations.
• Report system issues and operational concerns.
• Meet service, quality, productivity, and performance standards.
• Complete required training and certifications.
• Collaborate with team members and other departments to ensure positive outcomes.

Skills

Customer service

Verbal communication

Written communication

Problem solving

CRM experience

Multitasking

Privacy compliance

Education

High School Diploma or GED

Tools

CRM platforms

Job description

Kelly Services is seeking professional and customer-focused Customer Support Representatives to support members and providers by delivering high-quality service through inbound and outbound communications. You will respond to customer inquiries, document interactions, assist with online applications, and ensure compliance with privacy requirements.

In this high-volume contact center, you will work closely with teammates and leadership to meet SLAs and quality targets while maintaining