Healthcare Customer Support Specialist

Labcorp; Itasca (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Time Off

Job summary

Labcorp in Itasca, IL is hiring an on-site Customer Service Representative to serve as the liaison between Labcorp, customers and patients. You will handle routine requests by phone or online, ensure accurate information, and support HIPAA-compliant medical record processes.

The role requires a high school diploma and strong communication skills, with opportunities to grow within Labcorp. Schedule is Monday through Friday, with 10:30am to 7:00pm shifts.

Qualifications

• High School Diploma or equivalent.
• 3 months or more of customer service experience.
• Proficient with Microsoft Office programs.
• Experience with Salesforce.com and/or Laboratory Information Systems.

Responsibilities

• Act as a liaison between Labcorp, the customer base and patients.
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting Labcorp's products and services.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Associate's degree (preferred)

Tools

Microsoft Office

Salesforce.com

Laboratory Information Systems

Job description

Labcorp in Itasca, IL is hiring an on-site Customer Service Representative to serve as the liaison between Labcorp, customers and patients. You will handle routine requests by phone or online, ensure accurate information, and support HIPAA-compliant medical record processes.

The role requires a high school diploma and strong communication skills, with opportunities to grow within Labcorp. Schedule is Monday through Friday, with 10:30am to 7:00pm shifts.