Healthcare Customer Support Specialist

Labcorp; Minnesota; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

401(k)

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp seeks an on-site Customer Service Representative in Itasca, IL to handle inquiries, provide product information and coordinate with patients and customers. The role requires a high school diploma or GED and at least three months of customer service experience.

Knowledge of Salesforce.com and Laboratory Information Systems is preferred, with bilingual Spanish a plus. The position operates Monday–Friday, 11:00am–7:30pm with rotating holidays and includes comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 3+ months of customer service experience required.
• Preferred: Associate’s degree and 3+ months in contact center or healthcare.
• Spanish bilingual abilities preferred.

Responsibilities

• Act as liaison between Labcorp, customers and patients.
• Resolve routine requests via inbound/outbound calls or online.
• Communicate courteously and professionally using procedures.
• Clarify requirements and provide education and information as needed.
• Qualify new customers requesting Labcorp products and services.
• Research complex issues across multiple databases.
• Notify clients of test results timely and accurately.
• Review forms for accuracy and report discrepancies.
• Support HIPAA-compliant medical record management and CRM data maintenance.

Skills

Customer service

Spanish (bilingual)

Communication

Multitasking

Education

High School Diploma or GED

Associate’s degree

Tools

Salesforce.com

Laboratory Information Systems

Microsoft Office

Job description

Labcorp seeks an on-site Customer Service Representative in Itasca, IL to handle inquiries, provide product information and coordinate with patients and customers. The role requires a high school diploma or GED and at least three months of customer service experience.

Knowledge of Salesforce.com and Laboratory Information Systems is preferred, with bilingual Spanish a plus. The position operates Monday–Friday, 11:00am–7:30pm with rotating holidays and includes comprehensive benefits.