UPSC Customer Support Specialist

UPS Supply Chain Solutions; United States; On-site; USD 52,000 - 72,000; Full time

Job summary

UPS Healthcare Precision Logistics in Durham, NC is seeking an entry-level professional to join our operations team. You will receive customer and vendor requests, execute orders, provide quotes, and check shipment status as part of our clinical and advanced therapy logistics network.

This role involves analyzing customer needs, applying UPS processes, and collaborating with teammates. A four-year degree or equivalent experience is typical; relocation is not offered, and visa sponsorship is not

Qualifications

• Must be a U.S. Citizen or National or an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Entry-level to UPS’s professional career track.

Responsibilities

• Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status.
• Analyzes customer needs and provides solutions.
• Provides specific functional expertise that is theoretical and conceptual in nature.
• May supervise others in a "player coach" role but primary focus is individual expertise.
• Applies working knowledge of theories, practices, and procedures within job discipline.
• Performs routine assignments and resolves common issues using precedents or guidance.
• Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents.

Job description

Job Description:

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speeds in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Summary:

• Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc.
• Analyzes customer needs and provides solutions.
• Provides specific functional expertise that is theoretical and conceptual in nature.
• May have responsibility for supervising others in the capacity of a "player coach" but primary focus is individual expertise.
• Applies working knowledge of theories, practices, and/or procedures within job discipline. Broadens capabilities and understanding of the company processes, and customers.
• Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance.
• Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents.
• Impacts quality of own work and the work of others on the team.
• Shares factual information with other team members. Receives guidance on a regular basis.
• Entry-level to UPS’s professional career track.
• Typically requires a four-year degree or equivalent experience.

Other Criteria:

• This job classification is a 101.
• Hours of Operation are subject to change: 8:00 AM - 5:00 PM EST.
• Position is located in Durham, NC.
• Must be currently located in the same geographic location as the job or willing to self-relocate.
• No Relocation assistance offered.
• Employer will not sponsor visas for position.
• Last day to apply for internal applicants is 11:59 PM EST on 11/18/2026.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.