Healthcare Customer Support & Billing Associate

Medic Sleep Care; Rogers (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Vision Insurance

Paid time off

Flexible spending account

Life Insurance

Job summary

Medic Sleep Care is seeking a Customer Service Representative to support customers with medical equipment and supplies, process orders, and handle billing and documentation. The role reports to the Operations Manager and requires strong communication and confidentiality.

You will balance till, assist customers, verify insurance information, and coordinate with the sales team to meet documentation needs. A high school diploma or GED is required, with a friendly, detail-oriented approach.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication.
• Ability to manage multiple tasks with interruptions.

Responsibilities

• Balance till daily and assist with bank deposit preparation.
• Answer calls, schedule appointments, take orders, and enter them into the system.
• Maintain confidentiality with customers and referrals.
• Respond to questions and concerns.
• Assist walk-in customers with retail sales and pricing knowledge.
• Obtain insurance information and verify per guidelines.
• Prepare billing documentation and scan documents.
• Coordinate with sales and referrals about needs and documentation.
• Enter and verify all information accurately in the system.
• Follow up on order confirmations and documentation as needed.
• Maintain inventory and organized retail area; cover multiple branches as needed.
• Attend in-store trainings and other in-services as requested.
• Perform other duties as deemed by management.

Skills

Team player

Computer skills

Communication skills

Attention to detail

Independence

Multitasking

People-focused

Confidentiality

Education

High school diploma or GED

Job description

Medic Sleep Care is seeking a Customer Service Representative to support customers with medical equipment and supplies, process orders, and handle billing and documentation. The role reports to the Operations Manager and requires strong communication and confidentiality.

You will balance till, assist customers, verify insurance information, and coordinate with the sales team to meet documentation needs. A high school diploma or GED is required, with a friendly, detail-oriented approach.