Customer Service Representative

Medic Sleep Care; Rogers (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Vision Insurance

Paid time off

Flexible spending account

Life Insurance

Job summary

Medic Sleep Care is seeking a Customer Service Representative to support customers with medical equipment and supplies, process orders, and handle billing and documentation. The role reports to the Operations Manager and requires strong communication and confidentiality.

You will balance till, assist customers, verify insurance information, and coordinate with the sales team to meet documentation needs. A high school diploma or GED is required, with a friendly, detail-oriented approach.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication.
• Ability to manage multiple tasks with interruptions.

Responsibilities

• Balance till daily and assist with bank deposit preparation.
• Answer calls, schedule appointments, take orders, and enter them into the system.
• Maintain confidentiality with customers and referrals.
• Respond to questions and concerns.
• Assist walk-in customers with retail sales and pricing knowledge.
• Obtain insurance information and verify per guidelines.
• Prepare billing documentation and scan documents.
• Coordinate with sales and referrals about needs and documentation.
• Enter and verify all information accurately in the system.
• Follow up on order confirmations and documentation as needed.
• Maintain inventory and organized retail area; cover multiple branches as needed.
• Attend in-store trainings and other in-services as requested.
• Perform other duties as deemed by management.

Skills

Team player

Computer skills

Communication skills

Attention to detail

Independence

Multitasking

People-focused

Confidentiality

Education

High school diploma or GED

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Position: Customer Service Representative

Position Overview:

Must be knowledgeable of all equipment and supplies provided by Medic Sleep Care and uphold its standard for excellence. Responsible for competently and efficiently performing all tasks relative to dispensing medical equipment and supplies in a friendly, professional manner. Responsible for knowledge of third-party reimbursement requirements. This position reports directly to the Operations Manager.

Responsibilities and Duties:

• Balance till daily and assist with bank deposit preparation as needed.
• Answer incoming phone calls, schedule appointments, take customer orders, and key orders into computer as appropriate.
• Maintain open communication and confidentiality with customers and referral sources.
• Respond to customer questions and concerns.
• Assist walk-in customers with retail sales and orders, and be knowledgeable of supplies, pricing, and reimbursements.
• Obtain insurance information and verify according to company guidelines.
• Prepare appropriate documentation for billing.
• Scan documents into the system.
• Communicate with the sales team and referrals about customer needs, documentation requirements, and customer compliance.
• Key all documentation into the computer, verify all information for completeness and accuracy.
• Be familiar with the order confirmation process and follow up on necessary documentation as needed.
• Assist in maintaining inventory and presenting an organized retail area.
• Responsible for multiple branch coverage as needed.
• Responsible for attendance at in-store in-services and to attend other in-services per company or manager's request.
• Perform other duties as deemed appropriate by management.

Education and Experience

• High school diploma or G.E.D. equivalent required.

Knowledge, Skills, Abilities, and Personality:

• Able to function as a polite and cooperative team member with a positive attitude.
• Good computer skills required.
• Good oral and written communication skills.
• Must be detail oriented.
• Able to work independently with minimal supervision.
• Able to handle multiple tasks with numerous interruptions.
• Must have a people sensitive personality with a desire to help others.
• Able to maintain confidentiality.

Physical Qualifications:

• In an average 8-hour day the employee sits 6 hours. (These hours include up to 6 hours of data entry/phone work)
• Must be clean & neat in personal appearance.

Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid time off
• Flexible spending account
• Life Insurance

This position is currently accepting applications.