Customer Success Manager - Market Insights

NRC Health; Lincoln (NE); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Volunteer time off

Competitive benefits

Career development

Customer-centric culture

Job summary

NRC Health seeks a Customer Success Manager to partner with healthcare organizations and deliver insights into how patients experience care. You will develop relationships that promote portfolio growth, retention and loyalty, and you will help shape success plans with the Growth Team.

You will travel up to 30% to engage with partners, present solutions, and drive adoption of NRC Health's offerings. A Bachelor's degree and strong communication skills are required to thrive in this role in

Qualifications

• Bachelor's Degree Required.
• Healthcare experience a plus.
• The ability to travel up to 30%.
• Excellent verbal, written and interpersonal communication skills.
• Effective presentation and facilitation skills.
• Microsoft Suite (Word, Excel, Outlook) required; CRM experience preferred.

Responsibilities

• Partner with healthcare organizations to deliver innovative solutions.
• Develop relationships that promote portfolio development, expansion, retention and loyalty.
• Collaborate with Growth Team to devise and facilitate customer success plans.
• Engage in solution and industry training and continuous learning.

Skills

Communication Skills

Travel up to 30%

CRM experience

Presentation & facilitation

Microsoft Office proficiency

Education

Bachelor's degree

Tools

CRM system

Microsoft Office Suite

Job description

Description

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.

Our associates. . .

Have Purpose - we do work that matters for our partners, the community, and the healthcare industry.

Innovate with us to move healthcare forward.

Give back to the community with paid volunteer time off.

Think Boldly - we have big ideas and are empowered to "think like an owner."

Fit your role and do what you love.

Grow and develop along a career path designed by you.

Feel Connected - our favorite thing about our workday is each other.

Support one another - no one says, "That's not my job."

Celebrate with each other at beer:30, virtual events, and company gatherings.

Be Understood - we are each unique and want to live our best lives at work and home.

Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.

Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

Who we want

• Do you build great customer relationships that inspire loyalty?
• Do you have a passion for delivering amazing customer experiences while challenging them to think differently about their business?
• Do you easily multitask and juggle the many demands on your time while engaging and following up with customers?
• Do you have a strong conceptual ability, easily connecting data while offering unique insights to customers?

What you will do

As a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships with customers that promote portfolio development, expansion, retention and loyalty. In addition, you'll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health's solutions. Finally, you'll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities.

What you need

• Bachelor's Degree Required
• Healthcare experience a plus
• The ability to travel up to 30%.
• Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales
• Effective presentation and facilitation skills
• Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred
• High learning agility and ability to think critically
• Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
• A valid driver's license is required

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000 - $120,000 exclusive of fringe benefits or potential bonuses. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Again, hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.

NRC Health is not currently hiring in DE, HI, MD, NJ, RI, D.C.

In general, NRC Health's positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.

Inclusion & Belonging

At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.

Have Purpose. Think Boldly. Feel Connected. Be Understood.