Healthcare Customer Service Rep (Remote) | $ 15/hour + bonus | Starts 6/5/25

Carenet Health; San Antonio (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

Carenet Health is seeking a Healthcare Customer Service Representative to engage with members and assist with their healthcare needs. This remote position offers a competitive hourly wage of $15 plus bonuses, along with a comprehensive benefits package including health insurance and 401(k) matching. Ideal candidates will have a High School Diploma, strong computer skills, and a passion for supporting patients.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid Time Off (PTO)

Holidays

Wellness programs

Career development

Qualifications

• High School Diploma or GED required.
• Strong computer skills including data entry and navigation.
• Excellent customer service and communication skills.

Responsibilities

• Make outbound calls to discuss healthcare needs and benefits.
• Help members set healthcare goals and explain programs.
• Identify and resolve issues while providing exceptional service.

Skills

Customer Service

Communication

Problem-Solving

Data Entry

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Healthcare Customer Service Rep (Remote) | $15/hour + bonus | Starts 6/5/25

Join Carenet Health as a Healthcare Customer Service Rep (Remote) and enjoy a competitive hourly wage of $15 plus bonuses. This position is a great opportunity for those passionate about healthcare and supporting patients, with the flexibility of working from home.

About Us

Carenet Health fosters collaboration, creativity, and innovation, empowering our team members through trust, opportunity, and accountability. We seek individuals with an entrepreneurial spirit committed to delivering market-leading performance.

Responsibilities

• Engage and Educate: Make outbound calls to discuss healthcare needs, benefits, and evaluations.
• Build Rapport: Approach interactions with a sales-minded approach, emphasizing relationship-building and program value.
• Assist Members: Help members set healthcare goals, explain programs, and manage resistance with empathy.
• Problem-Solving: Identify and resolve issues while providing exceptional service.
• Promote Benefits: Address concerns with sensitivity, ensuring value-driven conversations.
• Proactive Support: Anticipate needs and deliver proactive assistance.
• Achieve Goals: Meet productivity targets with motivation and dedication.
• Adaptability: Reschedule appointments as needed to meet customer needs.

Success Metrics

Success involves explaining healthcare benefits effectively, building trust, managing resistance with compassion, and inspiring members to meet their healthcare goals.

Qualifications

• High School Diploma or GED (verified during background check)
• Strong computer skills, including data entry and navigation
• Experience with Microsoft Outlook and Word
• Excellent customer service and communication skills
• Ability to provide at least two 22-inch monitors with HDMI and Display ports

Compensation & Benefits

The hourly wage is $15, with a comprehensive benefits package including health, dental, vision insurance, 401(k) with match, PTO, holidays, FSAs, wellness programs, and career development.

Additional Information

Applicants may need to complete assessments independently. Unauthorized completion may lead to disqualification. Carenet Health is an Equal Opportunity Employer committed to diversity and inclusion. Applications should be submitted through our official portal; we do not accept resumes from staffing agencies.