Customer Service Representative (Healthcare)

Wiraa; Colorado; Remote; USD 35,000 - 55,000; Full time

Job summary

Join a compassionate team as a Remote Customer Service Representative, where you will be the voice of support for patients navigating their healthcare needs. This role offers the chance to deliver exceptional service while working in a dynamic environment. With a focus on communication and problem-solving, you'll help resolve customer inquiries and ensure a positive experience. The company values employee growth and offers comprehensive benefits, including health coverage and tuition reimbursement, making it an excellent opportunity for those looking to advance their careers in healthcare service.

Benefits

Competitive hourly pay

Paid virtual training

Comprehensive health coverage

401(k) with employer contribution

Paid Time Off (PTO)

Tuition Reimbursement

Daily Pay available

Employee Assistance Program

Employee wellness programs

Qualifications

• 1+ years in a call center environment preferred.
• Desire to exceed expectations and grow within the company.

Responsibilities

• Answer incoming calls promptly and professionally.
• Research and resolve customer inquiries accurately.
• Document all call details clearly in the system.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Typing Skills

Customer Service Experience

Education

High School Diploma or Equivalent

Tools

Computer Systems

Job description

Customer Service Representative (Healthcare)

2 days ago - Be among the first 25 applicants

About The Company
Sagility combines industry-leading technology with transformation-driven business process management (BPM) and decades of healthcare domain expertise. With more than 25,000 employees across 5 countries, Sagility is committed to improving the member and patient experience through services in clinical operations, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

About The Role
Join a dynamic and compassionate team delivering exceptional healthcare service as a Remote Customer Service Representative. Be the voice of support for patients and members navigating their healthcare needs.

Your Responsibilities

• Answer incoming calls promptly and professionally
• Research and resolve customer inquiries accurately and efficiently
• Document all call details clearly in the system
• Communicate empathetically with clarity and professionalism
• Meet daily team goals for quality, service, and satisfaction

What You Bring

• A positive, solution-oriented mindset
• Excellent communication and interpersonal skills
• Comfort in a fast-paced, collaborative environment
• Ability to learn and navigate multiple computer systems
• Desire to exceed expectations and grow within the company
• At least 1 year of experience in a call center environment
• Previous healthcare experience is a plus

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Minimum 1 year at a single job, preferably customer service
• Reliable attendance (no absences during the first 90 days)
• Typing speed of at least 25 WPM
• Hardwired internet with at least 10 Mbps download / 5 Mbps upload
• Secure and private home work environment
• Availability to work flexible shifts, including weekends

Benefits

• Competitive hourly pay with performance incentives
• Paid virtual training
• Comprehensive health coverage after 90 days
• Medical, Dental, Vision, Life Insurance
• Short-Term and Long-Term Disability
• Flexible Spending Account (FSA)
• 401(k) with employer contribution
• Paid Time Off (PTO)
• Tuition Reimbursement
• Daily Pay available
• Employee Assistance Program
• Employee wellness and engagement programs
• 90% of leadership promoted from within

Equal Opportunity Employer
Sagility is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, veteran status, or any other legally protected characteristic. We welcome applicants of all backgrounds, including individuals with disabilities and veterans.