Healthcare Customer Service Representative

Randstad USA; Jackson (MS); Remote; USD 29,000 - 30,000; Full time

Job summary

Randstad USA is seeking dedicated Healthcare Customer Service Representatives to join our work-from-home team. You will handle inbound inquiries, assist callers with healthcare questions, and navigate medical terminology with a focus on compassionate patient care.

The role offers flexible scheduling, including evenings and weekends, with multiple November start dates. Salary ranges from $29,000 to $30,000 per year, with standard benefits and onboarding support.

Qualifications

• High School diploma or equivalent.
• Entry level position with no prior experience required.

Responsibilities

• Provide exceptional customer service via phone, resolving queries with empathy.
• Assist callers with healthcare questions, navigate medical terminology, document interactions accurately.
• Maintain confidentiality and comply with healthcare privacy regulations.

Skills

Call Center

Education

High School

Job description

Position Overview

We are seeking dedicated, empathetic, and detail-oriented Healthcare Customer Service Representatives to join our work-from-home team. In this role, you will handle inbound customer service inquiries, assist callers with healthcare-related questions, navigate medical terminology, and maintain a high level of patient and customer care.

Schedule & Availability

• Full schedule flexibility to include evenings, weekends, potential holidays, and occasional overtime based on operational needs.
• Multiple upcoming start dates available across November.

salary: $29,000 - $30,000 per year

shift: First

work hours: 7 AM - 7 PM

education: High School

Responsibilities

• Provide exceptional customer service support via phone, resolving customer queries efficiently and empathetically.
• Demonstrate a continuous passion for excellence when interacting with customers, with a special focus on assisting senior citizens.
• Utilize computer literacy and strong typing skills to navigate multiple databases and document caller interactions accurately.
• Listen actively to customer needs, comprehend complex healthcare details, and provide accurate information.
• Maintain confidentiality and adhere to all healthcare privacy regulations and policies.
• Participate in team meetings, ongoing training sessions, and performance reviews.

Essential Functions

• working weekends

Skills

• Call Center

Qualifications

• Years of experience: 0 years
• Experience level: Entry Level

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Experience

• Entry Level

Education

• High School (required)