Healthcare Customer Service Rep - 2nd Shift (PT)

IU Health; Muncie (IN); On-site; USD 18,000 - 25,000; Part time

Job summary

IU Health Ball Memorial Hospital in Muncie, IN is seeking a Customer Service Representative to serve as the information hub for 24 hours per week with a 2nd shift and occasional 3rd shift. Responsibilities include handling calls, screening patient information, paging, and coordinating with security and providers.

The role requires a High School Diploma or GED, 0–3 years of relevant experience, proficiency in Microsoft Office, and strong verbal communication and interpersonal skills within a

Qualifications

• High School Diploma/GED is required.
• 0-3 years of relevant experience.
• Proficiency in Microsoft Office required.
• Ability to manage time effectively in a fast-paced environment.
• Knowledge of medical terminology preferred.

Responsibilities

• Handling Internal and External Calls
• Screening Patient Information
• Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures
• Dispatching IU Health Police
• Utilizing & Scheduling Internal and External Providers
• Providing Directory Services

Skills

Verbal communication

Interpersonal skills

Call center experience

Computer proficiency

Medical terminology knowledge

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

IU Health Ball Memorial Hospital in Muncie, IN is seeking a Customer Service Representative to serve as the information hub for 24 hours per week with a 2nd shift and occasional 3rd shift. Responsibilities include handling calls, screening patient information, paging, and coordinating with security and providers.

The role requires a High School Diploma or GED, 0–3 years of relevant experience, proficiency in Microsoft Office, and strong verbal communication and interpersonal skills within a