Hospital Information & Dispatch Specialist (Onsite)

Indiana University Health; Muncie (IN); On-site; USD 21,000 - 32,000; Part time

Job summary

IU Health Ball Memorial Hospital in Muncie, IN is seeking a Customer Service Representative to serve as the information hub for the East Central Region. You will handle internal and external calls, screen patient information, and assist with paging and coordination.

This onsite PRN role requires a High School Diploma, strong computer and telephone skills, excellent communication, and the ability to work in a fast-paced environment.

Qualifications

• High School Diploma/ GED required
• Proficiency in computers & telephone inquiries required
• Customer service experience required
• Knowledge of medical terminology preferred
• Strong verbal communicator
• Strong interpersonal skills
• Call Center experience
• Medical Office/Healthcare Facility Experience Preferred

Responsibilities

• Handling Internal and External Calls
• Screening Patient Information
• Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures
• Dispatching IU Health Police
• Utilizing & Scheduling Internal and External Providers
• Providing Directory Services

Skills

Customer service

Verbal communication

Interpersonal skills

Call center

Medical terminology

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

IU Health Ball Memorial Hospital in Muncie, IN is seeking a Customer Service Representative to serve as the information hub for the East Central Region. You will handle internal and external calls, screen patient information, and assist with paging and coordination.

This onsite PRN role requires a High School Diploma, strong computer and telephone skills, excellent communication, and the ability to work in a fast-paced environment.