Healthcare Customer Service Collections

Cognizant; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

Cognizant is seeking an entry-level Healthcare Customer Service Collections representative to assist clients with their outstanding balances and ensure a high level of customer service. This remote position requires a high school diploma and a minimum of one year of experience, with responsibilities including inbound and outbound calls, managing disputes, and recording account information. Join a supportive team and enjoy employee benefits such as medical insurance, paid time off, and a potential bonus program.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Minimum one year of related work experience.
• Familiarity with HIPAA and TCPA guidelines is beneficial.

Responsibilities

• Handle inbound calls for debt repayment arrangements.
• Manage patient disputes and escalate issues when needed.
• Assist in making outbound calls as required.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma

Job description

Join to apply for the Healthcare Customer Service Collections role at Cognizant

Join to apply for the Healthcare Customer Service Collections role at Cognizant

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We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Location: Remote (Work-from-Home)

Schedule: Monday to Friday, 8:15am- 5:00pm EST and one day 11:15 am -8pm EST

Experience: Minimum 1 year of related experience.

Travel: None required

About The Role

As a Healthcare Customer Service Collections, you will make an impact by Assist our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships. You will be a valued member of the Cognizant team and work collaboratively with stakeholders and other teams.

In This Role, You Will

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.
• Understand and utilize HIPAA and TCPA guidelines during each call.
• Ensure all required statements have been sent for accounts handled and request statements as necessary.
• Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
• Assist in making outbound calls when required.
• Perform other activities and responsibilities as assigned.
  
  

Required Education And Experience

What you need to have to be considered:

• High school diploma.
• Minimum one year of related work experience
  
  

Preferred Qualifications

• Minimum one year of collections experience
• Minimum one year of EPIC experience
  
  

We're excited to meet people who shares our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Salary And Other Compensation

Applications will be accepted until June 16, 2025.

The hourly rate for this position is between $15.00 – 19.00 per hour + Collection’s Commission Bonus, depending on experience and other qualifications of the successful candidate.

Bonus: This position is eligible for Cognizant’s discretionary monthly bonus program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
  
  

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting and Business Consulting and Services

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