Healthcare Customer Experience Specialist

Diamedical Usa Equipment Llc; Farmington Hills (MI); Hybrid; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) retirement plan with company匹配

Paid time off and holidays

Hybrid onsite/remote work schedule

Company-paid life insurance

On-site fitness center

Casual dress code

Zusammenfassung

DiaMedical USA is a fast-growing medical equipment distributor in Farmington Hills, MI seeking a Customer Service Representative. The role focuses on delivering professional, responsive service, handling high-volume inquiries, and resolving issues from order placement to delivery.

Candidates should bring strong communication and process skills and a willingness to support a range of internal teams. Responsibilities include monitoring orders and shipments, processing transactions in NetSuite, and

Qualifikationen

• Bachelor’s degree in Business or related field with 3 years of experience.
• Proven customer service experience required; logistics experience preferred.
• Excellent written and verbal communication with strong listening skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of CRM and order-entry processes.

Aufgaben

• Deliver exceptional customer service by responding to a high volume of emails and calls and guiding customers from order placement to resolution.
• Proactively monitor orders, shipments, backorders, and delays using internal tools; coordinate shipping and delivery.
• Handle inquiries about product availability, order status, pricing, shipping, returns, warranties, and information; assist with phone orders.
• Accurately process and maintain sales orders, returns, warranty claims, and transactions in NetSuite.
• Take ownership of customer concerns and drive timely follow-up, expedite shipments, and collaborate with Purchasing, Sales, Warehouse, and Service teams.
• Identify recurring issues and opportunities to improve processes and customer experience; participate in training and improvement initiatives.
• Maintain confidentiality of company and customer information; support office tasks and package logistics as needed.

Kenntnisse

Customer service mindset

Communication

Attention to detail

Team collaboration

Problem solving

Ausbildung

Bachelor's degree in Business or related field

Tools

NetSuite

Microsoft Office

ERP / Order Entry

Jobbeschreibung

DiaMedical USA is a fast-growing medical equipment distributor in Farmington Hills, MI seeking a Customer Service Representative. The role focuses on delivering professional, responsive service, handling high-volume inquiries, and resolving issues from order placement to delivery.

Candidates should bring strong communication and process skills and a willingness to support a range of internal teams. Responsibilities include monitoring orders and shipments, processing transactions in NetSuite, and