Healthcare Customer Care Specialist

American-Nurses-Association,-Inc; Silver Spring (MD); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

401K retirement contributions

Generous PTO

Job summary

American Nurses Association in Silver Spring, MD is seeking a Customer Care Center Specialist to deliver real-time first call resolution for incoming calls and emails. This role supports certification, verification, publications, and membership orders, while handling payments and inquiries with a calm, efficient demeanor.

The position is full-time in a Hybrid schedule, offering a competitive salary and comprehensive benefits.

Qualifications

• Associate degree in Business or equivalent work experience.
• 1–3 years of office/ service experience.

Responsibilities

• Provide real-time first call resolution for incoming calls and emails.
• Process certification, verification, membership, and publications orders.
• Handle payments including credit cards and balances due.
• Research and resolve issues using Personify, ImageSilo, and GEE.
• Maintain accurate records and escalate issues per SLA.

Job description

American Nurses Association in Silver Spring, MD is seeking a Customer Care Center Specialist to deliver real-time first call resolution for incoming calls and emails. This role supports certification, verification, publications, and membership orders, while handling payments and inquiries with a calm, efficient demeanor.

The position is full-time in a Hybrid schedule, offering a competitive salary and comprehensive benefits.