Healthcare Customer Care & Process Analyst

Abbott; Madison (WI); On-site; USD 61,000 - 123,000; Full time

Job summary

Abbott, a global healthcare leader, is seeking a Customer Care Business Analyst to ensure alignment of Order Lifecycle, Customer Experience, and Care processes with business needs.

The role requires attention to detail, strong communication, and the ability to work independently or in a team. 2–3+ years in healthcare or Customer Care, plus project management experience, are preferred. This is an on-site position in the Madison, WI area.

Qualifications

• Bachelor's degree or 4 years of relevant experience in lieu of degree.
• 2–3+ years in Customer Care or healthcare/clinical lab settings.
• Demonstrated ability to lead and collaborate across levels of the organization.
• Experience in project management and process improvement.

Responsibilities

• Assist in project initiation, planning, communication and execution with stakeholders.
• Define project scope, requirements and deliverables.
• Develop project schedules and milestones using appropriate tools.
• Track and manage tasks, milestones and deliverables.
• Collaborate with Commercial and Customer Care teams on plans and resources.
• Support validation of processes and systems across cross-functional processes.

Skills

Stakeholder communication

Business analysis

Project management

Cross-functional collaboration

Education

Bachelor's degree in business administration or related field

Job description

Abbott, a global healthcare leader, is seeking a Customer Care Business Analyst to ensure alignment of Order Lifecycle, Customer Experience, and Care processes with business needs.

The role requires attention to detail, strong communication, and the ability to work independently or in a team. 2–3+ years in healthcare or Customer Care, plus project management experience, are preferred. This is an on-site position in the Madison, WI area.