Healthcare CSM: Executive Relationships & Growth

Bluesight; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Unlimited vacation

Generous insurance coverage

401k with company match

Collaborative culture

Job summary

Bluesight is seeking a Healthcare Customer Success Manager to grow trusted relationships with hospital customers and ensure long-term success. You will own day-to-day relationships, drive product adoption, and deliver executive-level reviews, leveraging cross-functional teams to maximize value and satisfaction.

The role requires 3+ years in healthcare SaaS customer success, plus experience managing large accounts. Open to applicants nationwide within the continental United States.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3+ years in Customer Success, Account Management, or similar.
• 3+ years in B2B healthcare customer success preferred.

Responsibilities

• Develop healthcare executive relationships and present EBRs.
• Drive product adoption and customer outcomes.
• Conduct regular business reviews with executive stakeholders.
• Analyze gaps and communicate value improvements.
• Monitor and report on key customer metrics and health scores.
• Collaborate with Renewals to secure renewals and identify growth opportunities.

Skills

Customer Success

Account Management

Healthcare SaaS

Education

Bachelor’s degree or equivalent

Job description

Bluesight is seeking a Healthcare Customer Success Manager to grow trusted relationships with hospital customers and ensure long-term success. You will own day-to-day relationships, drive product adoption, and deliver executive-level reviews, leveraging cross-functional teams to maximize value and satisfaction.

The role requires 3+ years in healthcare SaaS customer success, plus experience managing large accounts. Open to applicants nationwide within the continental United States.