Healthcare Coordinator: Patient Finance & Care Experience

PDS Health; Napa (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401K

Volunteer Time

Job summary

South Napa Modern Dentistry is seeking a Healthcare Coordinator to partner with Dentists and help secure financial commitments for recommended treatments. You will educate patients on treatment choices, overcome objections, and keep schedules productive while supporting a Perfect Patient Experience (PPE) and Patients for Life (PFL).

The HC will gain proficiency with the PDS system, coordinate insurance pre-authorizations, and participate in daily huddles and team meetings.

Qualifications

• High school diploma or GED required.
• Proficiency with PDS system and tools.
• Strong communication and patient education skills.

Responsibilities

• Model company culture and values in daily operations.
• Gain a financial commitment to start the dentistry diagnosed by the Dentist.
• Achieve proficiency with the PDS system to assist patients.
• Execute HC handoff with clinicians for every exam.
• Be the subject matter expert on available financial options.
• Overcome common patient objections to starting treatment.
• Obtain insurance pre-authorizations when needed.
• Support the Comprehensive Care Model and referrals.
• Participate in daily huddles and team meetings.
• Understand how role impacts metrics and business imperatives.
• Maintain professional appearance and comply with policies.

Skills

Communication skills

Financial acumen

Multi-tasking

Self-motivated

Team player

Interpersonal skills

Confidentiality

Attention to detail

Education

High School Diploma or GED

Tools

PDS system

Job description

South Napa Modern Dentistry is seeking a Healthcare Coordinator to partner with Dentists and help secure financial commitments for recommended treatments. You will educate patients on treatment choices, overcome objections, and keep schedules productive while supporting a Perfect Patient Experience (PPE) and Patients for Life (PFL).

The HC will gain proficiency with the PDS system, coordinate insurance pre-authorizations, and participate in daily huddles and team meetings.